Quality and Compliance Coordinator

Boston Senior Home Care • Boston, MA

4d • $50,000 - $60,000 • Hybrid

About The Position

The Quality and Compliance Coordinator is responsible for supporting the Quality and Compliance department in maintaining accreditation, managing data, and ensuring adherence to policies and procedures. This role involves conducting record reviews, maintaining evidence files, assisting with the development of quality improvement tools, and coordinating satisfaction surveys. The position also supports audit processes and committee participation.

Requirements

• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required
• Strong administrative skills and knowledge of office procedures and equipment
• Ability to be proficient in the use of the Microsoft Office Suite, take comprehensive notes and be highly organized
• Must be a self-starter who is able to handle multiple problems and keep the department functioning smoothly on a day-to-day basis
• Bachelor's degree required in business, analytics or related field
• 1-2 years of experience in an office environment
• Must be able to work in the United States

Nice To Haves

• Quality/Compliance work within a healthcare or human services organization preferred

Responsibilities

• Conduct programmatic consumer record reviews; document and report findings to Manager
• Maintain CARF accreditation evidence files and support documentation tracking
• Assist with QI tool development (record review forms, monitoring instruments, surveys)
• Enter and maintain data in compliance tracking systems; support performance dashboard maintenance
• Coordinate satisfaction survey administration (consumer, staff, vendor, stakeholder)
• Support audit scheduling, document preparation and outcome research and analysis.
• Assists in tracking, reviewing and updating agency policies and procedures
• Represent department on QI Committee as delegated; participate in statewide QA meetings as delegated
• Support Quality Improvement and Compliance Committee, Health & Safety Committee, and Compliance Workgroup

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level