Quality Analyst - Life Insurance Claims

DXC Technology • Plano, TX

2d • Onsite

About The Position

This is an onshore, direct-billable position supporting increased work volume for a Senior Analyst III. The role addresses increased payment and approval volumes, including processing increases from 500K to 1 ML, and additional printing of policy documents for Charger1, Charger2, Charger2A1, and SOW 17 for policies above 1 ML. For onshore work, the position also provides 100% audits of payments for Charger2, Charger2A1, and SOW 17. The stated SLA target is 6.20 for Pending Claim Follow-up; actual performance was 100% in both July and August. The posting states a monthly penalty of $4,500 and indicates that an onshore position is required by the client.

Responsibilities

• Handle increased payment and approval processing volumes.
• Print policy documents for Charger1, Charger2, Charger2A1, and SOW 17 for policies above 1 ML.
• Perform 100% audits of payments for Charger2, Charger2A1, and SOW 17.
• Support the Pending Claim Follow-up SLA.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed