Quality Analyst

Gonzalez Group•Troy, MI

2d•$24 - $29

About The Position

The Quality Analyst supports warrant management systems by evaluating product field performance, customer warranty debits, product field and warranty cost improvement, and customer warranty interfaces. The role coordinates with other departments to resolve and improve field issues and tracks quality issues. The position manages warranty and field performance, evaluates and negotiates customer warranty debits, reviews customer warranty agreements, and supports rapid containment and corrective action for significant warranty and field issues. It also manages warranty claims and returns from logging through disposition and documentation, runs or coordinates diagnostic testing on returned components, and maintains accurate warranty data and reporting. The Quality Analyst analyzes warranty and field failures to identify trends and improvement opportunities, supports continuous improvement and failure prevention, and coordinates root cause analysis and corrective actions across manufacturing and engineering teams. The role also coordinates Layered Process Audits, leads the LPA Core Team, tracks audit findings and actions, and provides general quality support, including support for Quality Technicians and 5S activities.

Requirements

At least 5 years of manufacturing experience.
Experience with warranty returns and field failure analysis.
Hands-on skills in component teardown, inspection, and testing.
Ability to analyze returned parts and document findings.
Familiarity with Quality Core Tools and ISO 9001.
Strong problem-solving skills, including 8D, A3, and root cause analysis.
Proficiency in MS Office, SAP, and quality systems.
Strong communication and teamwork skills, with an ownership mindset.
Reliability, attention to detail, and ability to manage multiple priorities.

Nice To Haves

At least 3 years of experience in Quality/Warranty (preferred).
Experience with injectors is preferred.

Responsibilities

Manage and monitor product field performance and warranty-related issues.
Evaluate customer warranty debits and determine whether to approve or dispute them.
Negotiate warranty debits and technical justifications with customers.
Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
Assist with multiple high-profile, high-cost warranty and field issues simultaneously.
Drive rapid containment and corrective actions to minimize financial and customer impact.
Log new warranty claims and manage the end-to-end return process.
Manage warranty returns, including tracking, disposition, and documentation.
Run validation or diagnostic tests on returned components with Quality Technicians.
Accurately log and document test results in warranty systems and databases.
Coordinate warranty activities for products produced by third-party processors.
Maintain accurate warranty data, documentation, and reporting for internal and customer requirements.
Analyze warranty and field failures using logical, data-driven methods.
Identify trends, systemic issues, and improvement opportunities in warranty performance.
Support continuous improvement initiatives for warranty systems and field performance.
Provide failure-prevention feedback to Product and Manufacturing Engineering.
Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering on timely root cause analysis and corrective actions for field issues.
Support structured problem-solving activities, such as 8D, A3, and root cause analysis, as required.
Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
Support the return and handling of suspect or defective material to suppliers.
Coordinate Layered Process Audits, including establishing and communicating schedules, maintaining audit records and results, tracking non-conformity closure, identifying recurring or systemic issues, leading the LPA Core Team, and preparing, reporting, and presenting status, results, and open actions.
Support Quality Technician activities as required.
Support 5S standards within Quality Department areas and other assigned areas.
Participate in special projects or additional tasks as assigned.