Quality Analyst, Senior
About The Position
Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system. Generates reports for distribution to various users in the organization, customers, or suppliers. Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects. Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions. Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.
Requirements
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Accuracy and Attention to Detail
- Analytical Thinking
- Coaching Others
- Customer Support Policies, Standards and Procedures
- Data Gathering and Reporting
- Decision Making and Critical Thinking
- Internal Controls
- Managing Multiple Priorities
- Quality Management
Nice To Haves
- Change Management
- Corporate Governance
- Data Analytics
- Process Efficiencies
- Process Improvements
- Risk Assessments
Responsibilities
- Assists in the execution of a quality control program within a defined department of the organization.
- Enables adherence with quality management programs under supervision.
- Assists in the execution of the quality program, identifying opportunities for enhancement.
- Supports the development and continuous improvement of the quality management system.
- Generates reports for distribution to various users in the organization, customers, or suppliers.
- Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback.
- Provides conclusions and recommendations for issues and/or continuous improvement projects.
- Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
- Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
