Quality Analyst 4

U.S. Bank • Hopkins, MN

1d • Onsite

About The Position

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Requirements

• High school diploma or equivalent
• Typically five or more years of experience in quality analysis and measurement activities
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• eNote experience preferred
• Executive level administrative support preferred
• Five or more years of Correspondent lending mortgage experience in quality analysis and measurement activities preferred
• Extensive knowledge and understanding of the products and services applicable to the assigned area
• Advanced knowledge of the productivity and accuracy standards of the assigned area
• In-depth knowledge of computer systems used in the assigned area
• Effective verbal and written communications skills
• Bachelor's degree preferred

Responsibilities

• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback to employees and in the training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED