QUALITY ADMINISTRATOR

Carter Machinery•Mechanicsville, VA

11h•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Quality Administrator in Richmond, Virginia. The Quality Administrator operates and maintains the Power Systems quality management platform and associated data processes. This individual performs data entry, system upkeep, and user training coordination to meet the quality team’s operational goals.

Requirements

Strong attention to detail with a high degree of accuracy in data entry, data validation, and record-keeping across multiple concurrent projects.
Must be able to serve as a responsive primary point of contact for software support requests, troubleshooting user issues, and escalations as needed.
Proficient in administering user access and permissions within software platforms, including adding, updating, and removing user records in accordance with defined processes.
Demonstrated ability to coordinate and deliver end-user training sessions for diverse internal and external audiences.
Must be able to review, approve, and manage standard work documentation in compliance with established quality guidelines and periodic review schedules.
Organized and detail-oriented, with the ability to manage recurring tasks and track deadlines.
Comfortable learning and operating quality management software platforms.
Must be able to identify data entry trends, communicate best practices, and facilitate user group meetings to promote platform quality standards.
Effective written and verbal communication skills for coordinating with cross-functional internal teams and external stakeholders.
Must be able to work independently on process-driven tasks while contributing effectively within a collaborative team environment.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Nice To Haves

Associate’s degree or equivalent work experience in business administration, quality, information systems, or a related field.
Minimum one year of experience in an administrative, data coordination, quality support, or related operations role.
Prior experience with quality management, commissioning, or project tracking software.
Intermediate to advanced proficiency with Microsoft Excel, including experience with data entry, validation, and structured record-keeping.
Experience creating or maintaining standard work documents, training materials, or instructional guides.
Some mechanical and electrical aptitude.

Responsibilities

Operates and maintains the Power Systems quality management platform and associated data processes.
Performs data entry, system upkeep, and user training coordination.
Serves as a responsive primary point of contact for software support requests, troubleshooting user issues, and escalations as needed.
Administers user access and permissions within software platforms, including adding, updating, and removing user records in accordance with defined processes.
Coordinates and delivers end-user training sessions for diverse internal and external audiences.
Reviews, approves, and manages standard work documentation in compliance with established quality guidelines and periodic review schedules.
Identifies data entry trends, communicates best practices, and facilitates user group meetings to promote platform quality standards.
Works independently on process-driven tasks while contributing effectively within a collaborative team environment.
Promotes a positive customer experience.
Upholds the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.