Qualifications Specialist

Landstar • Jacksonville, FL

2d • Onsite

About The Position

In this role, you will be working directly with prospective CDL drivers interested in driving for Landstar. This position is responsible for evaluating qualifications for independent Owner Operators, guiding them through the leasing process with Landstar, and ensuring compliance with DOT regulations. You will be responsible for efficiently facilitating a positive onboarding experience, while maintaining accurate and up to date records. Your experience with strong diligence coupled with a history of excellent internal and external customer services will greatly assist with your success in this position.

Requirements

• High School Diploma or equivalent
• 1 year of administrative support experience
• 1 year customer service background
• Strong knowledge of general onboarding processes and procedures
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational and multitasking skills
• Proficiency in Microsoft Office programs
• Capacity to retain potential drivers through the onboarding process
• Ability to read and comprehend regulatory information and reporting
• Professional phone etiquette; ability to handle escalated conversation

Nice To Haves

• 6 months experience in the transportation Industry

Responsibilities

• Facilitate the onboarding process for DOT driver candidates and leasing of tractor/trailer equipment
• Ensure all Operators meet the necessary DOT qualifications, certifications, and company guidelines
• Interact with a large array of customers via email, phone, vendor platforms, etc.
• Collect and maintain accurate records of driver information and compliance documentation
• Obtain and update necessary corporate, ownership, and insurance documents
• Assist with scheduling and coordinating Operator assignments
• Order and analyze various reports and verifications
• Collaborate with leadership to address any onboarding issues or concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED