QRT I

REV Group, Inc.•Ocala, FL

62d•Onsite

About The Position

E-ONE manufactures custom and commercial fire trucks. Established in 1974, E-ONE has grown to become an industry leader, employing over 1,000 people and manufacturing over 400 fire trucks annually. Innovation is the company's driving force, resulting in state-of-the-art fire rescue vehicles. E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment. The QRT (Quality Response Team) Technician inspects and prepares manufactured products for customer delivery/shipment. This role involves demonstrating the functionality and operation of apparatus to customers and dealers during inspection. The QRT Technician will perform post-production work, including clearing customer lists and PPAO/PPRW’s, ensuring accuracy meets customer and company requirements. The technician is responsible for the final process of clearing apparatus for shipment.

Requirements

Must be able to interface with customer, therefore must have positive people skills
Must possess advanced problem-solving skills from identification through root cause resolution
Minimum 5 years’ experience in the operation or maintenance of Fire Apparatus, or equivalent. Must have thorough product knowledge, including functional operation.
Critical situations are common requiring superior judgment and consistency with company policy
Knowledge of computer skills (Baan, MS Access, Data Entry, Word, Excel, and Outlook)
Ability to effectively communicate and interact with customers and fellow employees, and ability to work in difficult situations. Proficient verbal and written communication skills.
Knowledge of FAA and NFPA
Required to obtain CDL license (Class A or B) (6-month max.)
Attention to detail
Strong Work Ethic
Some travel may be required

Responsibilities

Perform QRT Process as defined by accounting and revenue recognition.
Act as advocate for our customers to ensure products conform to requirements.
Provide daily support to customers and the delivery center.
Perform pre-delivery activities, including multi-point inspection of apparatus, functionality checks of equipment and taking photos of all apparatus.
Disassemble components and diagnose problems to determine the extent of repairs and parts needed.
Pre-assemble position, mount, and install any range of required fixtures, hardware, and accessories on units to meet specifications.
Test installed items as required, determine causes of failures, and reassemble or refit subassemblies where components are found to be faulty or improperly installed.
Perform basic fabrication, cutting, material preparation, electrical work, paint touch-up, etc.
Document non-conformances and verify rework.
Actively communicate to production employees, Engineering, Quality and Sales on customer expectations, workmanship standards, quality requirements, etc.
Consistently exercise discretion and judgment in the performance of the work.
Support all ISO requirements, including calibration, control of documents, control of records, control of non-conforming production, etc.
Actively participate in the continuous improvement of products and processes to better serve the customer and improve operations.
Utilize problem solving skills from identification through root cause resolution.
Be present to support Customer Inspections when they are outside of the standard working hours.