QMHP Housing Liaison

Metrocare Services•Hillside, NY

11d

About The Position

The QMHP Housing Liaison provides supportive housing case management to people with mental illnesses who have experienced homelessness or housing instability. Services include assessment, collaborative goal and service planning, referrals and advocacy, monitoring, crisis intervention, life-skills and tenancy-skills training, and continuity of care. The role promotes housing stability, income acquisition and self-sufficiency, and participant self-determination. The position coordinates services with an interdisciplinary treatment team and supports participants through clinic follow-up, emergency-service use, crises, inpatient stays, discharge planning, rehabilitation meetings, entitlements, and housing recertification. The liaison maintains required clinical and financial information and documents efforts to engage participants and involve service providers, natural supports, and caregivers as appropriate.

Requirements

Bachelor’s degree from an accredited college or university with at least 30 credit hours in a social, behavioral, or human services field, and 1–3 years of mental-health-related experience; or a master’s degree in a listed field with no experience required.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when using a personal vehicle on Center property or for Center business; employees must be insurable by the Center’s liability carrier when driving a Center vehicle or personal vehicle for Center business and must have an acceptable driving record.
Basic math skills.
Ability to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to use a computer, printer, and relevant software, including Word, Excel, Outlook, and PowerPoint; use the internet for resources; and use an automated clinical record-keeping system.
Ability to manage a large caseload, organize and prioritize work, develop efficient procedures, problem-solve, exercise sound judgment, work independently with minimal supervision, and work as a team member.
Analytical skills, professional acumen, business ethics, understanding of continuous improvement processes, respect for confidentiality, and effective written and verbal communication.
Ability to use tact and diplomacy when interacting with staff and program participants.
Conduct job responsibilities in accordance with ethical standards, state contracts, applicable professional standards, and state and federal laws.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for participants with varying needs in collaboration with an interdisciplinary treatment team.
Complete ongoing psychosocial assessments and collaboratively develop housing service plans with measurable goals and objectives agreed upon by participants.
Support participants in achieving and revising goals as needed.
Provide skills training to promote housing stability, including budgeting, self-care, developing natural supports, and independent and instrumental living skills.
Document efforts to involve participants, providers, natural supports, and caregivers in housing service planning, unless the participant objects.
Participate in interdisciplinary team staffing, present assessment findings, report progress toward goals, and share information that may affect housing stability or treatment engagement.
Follow up with participants who miss clinic appointments, document engagement attempts, and report repeated unsuccessful contact efforts.
Follow up within 24 hours when assigned participants access emergency services and report disposition to the treatment team.
Provide crisis intervention, including home visits, initiating mental illness warrants, and coordinating with police and other public servants as needed.
Facilitate inpatient admission when requested by a participant or clinically indicated, maintain continuity of services during inpatient stays, participate in discharge planning, and meet with participants within five days of community discharge.
Conduct individual and group rehabilitation meetings; seek participant feedback and consult colleagues or team leaders about unfamiliar or uncomfortable issues.
Help participants obtain entitlements through referrals, advocacy, and negotiation as needed.
Assist housing operations with documentation for housing recertification and complete recertification documentation with participants to support housing retention.
Keep financial information current to support access to mental health services.
Maintain an interaction log and ensure ANSA, Recovery Plan, diagnosis, and financial information are up to date.
Perform other duties as assigned.