QMHP Housing Liaison

Metrocare Services•Dallas, TX

12d

About The Position

Metrocare Services is seeking a Housing QMHP to provide supportive housing case management to people with mental illnesses who have experienced homelessness or housing instability. Services may include assessment, treatment-goal development, referrals and linkage, advocacy, monitoring, crisis intervention, life-skills and tenancy-skills training, and continuity of care. The role promotes housing stability, income acquisition and self-sufficiency, and participant self-determination. The Housing QMHP coordinates services with an interdisciplinary treatment team and works collaboratively with participants to assess needs, develop measurable housing-service goals, and support progress toward those goals. The position includes maintaining contact with participants, responding to crises and emergency-service use, supporting inpatient admission and discharge planning when needed, and helping participants obtain entitlements and maintain eligibility for housing assistance. The role also requires maintaining current records and documentation, including assessments, plans, recertifications, and financial information. Metrocare serves people with developmental or mental health challenges and is committed to quality, gender-responsive, trauma-informed care for individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders.

Requirements

Bachelor’s degree from an accredited college or university with at least 30 credit hours in a social, behavioral, or human services field, including qualifying fields such as psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, special education, early childhood or early childhood intervention, physician assistant studies, gerontology, or educational psychology; and 1–3 years of mental-health-related experience.
Alternatively, a master’s degree in one of the listed fields with zero years of experience.
Current driver’s license from Texas or the employee’s state of residence; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when operating a personal vehicle on Center property or for Center business. Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle for Center business, and must have an acceptable driving record.
Basic math skills.
Ability to follow simple one- or two-step instructions and handle standardized situations with only occasional or no variables.
Ability to use a computer, printer, and relevant software such as Word, Excel, Outlook, and PowerPoint; use the Internet for resources; and operate an automated clinical record-keeping system.
Ability to organize workflow, develop efficient procedures, manage a large caseload, prioritize tasks, problem-solve, exercise sound judgment, and work independently with minimal supervision.
Ability to work as a team member and communicate effectively in writing and verbally, while using tact and diplomacy with staff and participants.
Ability to conduct job duties in accordance with ethical standards, state contracts, professional standards, and applicable state and federal laws, while respecting confidentiality.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for participants, working with the interdisciplinary treatment team.
Complete ongoing psychosocial assessments and collaboratively develop housing service plans with participants.
Develop measurable participant-approved goals and objectives, and assist participants in setting or modifying them as needed.
Provide skills training to support housing stability, including budgeting, self-care, natural supports, and independent or instrumental living skills.
Document efforts to involve participants, service providers, natural supports, and caregivers in the housing service-plan process, unless the participant objects.
Participate in interdisciplinary team staffing, present assessment findings, report participant progress, and share information relevant to housing stability and treatment engagement.
Follow up with participants who miss scheduled clinic appointments and document engagement attempts; report repeated unsuccessful contact efforts.
Follow up within 24 hours when assigned participants access emergency services and report their status and disposition to the treatment team.
Provide crisis intervention, including home visits and, when needed, initiating mental illness warrants and working with police and other public servants.
Facilitate inpatient admission when requested by a participant or clinically indicated, maintain continuity of services during the stay, participate in discharge planning, and meet with the participant within five days of community discharge.
Conduct individual and group rehabilitation meetings; seek participant feedback and consult colleagues and team leaders about unfamiliar or uncomfortable issues.
Help participants obtain entitlements through referrals, advocacy, and negotiation as needed.
Assist housing operations in obtaining documentation for housing recertification and complete recertification documentation with participants to support housing retention.
Ensure financial information is current for access to mental health services and maintain an interaction log so ANSA, Recovery Plan, Diagnosis, and financial records are up to date.
Perform other duties as assigned.