QDL (Quality Delivery Liaison)

TRIGO Global Quality Solutions•Warren, MI

1d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the Metro Detroit, MI. area. The Overall Purpose is to be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them.

Requirements

Familiarity of the Windows PC and browser environments
Process oriented
High-level Microsoft Office capability, including email, Word, and Excel
High-level communication skills
Technical writing capabilities
Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Client oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring
Quality based background
SAP experience preferred
Undergraduate Degree preferred

Responsibilities

Client relationship & Business development
Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely
Provide error-free cross system data and interfacing between TRIGO and Customer where applicable
Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations
Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs
Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns
Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete
Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines
Responsible for acknowledging and replying to QSP meetup requests and going to the proposed area as soon as possible
Responsible for being the main intermediary between the Customer and TRIGO Operations
Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable
Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests
Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood
Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence
Coordinate with Operations and QSPs to determine reasonable cost matrix classifications of inspection/rework
Responsible for the creation and maintenance of Work Orders in TRIGOAPPS that are accurate, complete, concise, replicable and updated as needed
Responsible for the creation, maintenance and awareness of quality alerts
Responsible for the cycling of quality alerts (SAP) every 30 days or $25,000-$30,000
Responsible for effective SAP transactions
Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required
Responsible for Change Requests, as well as the subsequent Work Order updates and retraining of the operational team
Responsible for creating SRI and updating its attributes (qCat)
Responsible for blocking and releasing material
Responsible for stopping Work Orders and coordinating with Operations accordingly
Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed
Maintain compliance with auditing process/procedures and validations
Produce initial validation of associate training for each work order/mission created
Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand
Maintain and update customer and TRIGO based system attributes
Responsible for REMOFI of yard cars
Maintain accurate parking lot locations for the yard cars using Excel spreadsheet
Responsible for accurate and on time supplier data in all Supplier Direct work orders
SRIs that contain all QDL responsible attributes
Any other duties as assigned