Quality Resident Engineer / Automotive Liaison

TRIGO Global Quality Solutions•Ridgeville, SC

2d•$21 - $23•Onsite

About The Position

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative for a full-time opening in Ridgeville, South Carolina. This role is crucial for the success of TRIGO's Quality Resident Engineering business. The primary objective is to achieve the highest feasible standards in preventing and correcting issues to avoid official claims from the customer. The position involves providing technical support, managing quality issues, and acting as the customer's representative at the plant level, ensuring a strong professional relationship and open communication between the OEM and the contracted customer. The role requires immediate analysis of problems at the OEM's facility to find solutions, proactive channeling of information to production plants for corrective actions, and continuous feedback to the customer on claim status. The representative will also participate in customer meetings, audit customer handling of TRIGO's products, stay updated on technical and business topics, monitor competitor activities, and report regularly to the contracted partner's team. Involvement in prototype builds, line trials, launch support, and engineering changes is also expected. The role represents the contracted partner and the customer's interests, coordinating repair and sorting activities on-site, which require written confirmation from the client.

Requirements

Strong Mechanical Skills
Excellent Communication Skills, Both written and verbal
Strong in process and process controls
Identify and implements Standardized Work
Process and Product audits experience
Shipping and Receiving knowledge
Strong personality able to give direction and lead teams
Ability to deal with pressure and ambiguous situations
Eager to take on new challenges and responsibilities
Self-motivated/Self-Starter
Strong integrity, used to act as company's rep
Able to build a long-term win-win patterns with client
Problem-solving ability
Ability to be/work on call at any time

Nice To Haves

Sequencing of automotive parts
Tier 1 experience
Communication a plus with excellent problem solving and customer relationship skills

Responsibilities

Ensure customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
Build a tight and solid professional relationship with the customer at the plant level.
Act as the contracted customer's representative, qualified to deal with customer production issues and gain credibility through fulfilled commitments.
Ensure an open and straight communication line between OEM and the contracted customer.
Suggest improvements to both OEM and contracted customer.
Immediately analyze problems at OEM's facility to find the proper solution and avoid claims, informing affected production plants for corrective actions.
Proactively channel information on existing claims to the Plant for analysis and resolution.
Provide continuous feedback to the customer about the status and evolution of existing claims.
Participate in customer meetings as required.
Seek continuous feedback on customer satisfaction with TRIGO's product and service.
Regularly audit how the customer handles TRIGO's products.
Stay trained and updated on technical, quality, and business specifics through regular meetings and visits to contracted partners.
Be aware of and transmit any project or initiative taken by competitors to the TRIGO Resident liaison Manager.
Report on a regular basis to the dedicated contracted partner's team or contact partner.
Participate in any prototype, pre-serial builds, line trials, launch support, and engineering changes at the Customer as needed.
Coordinate repair and/or Sorting activities on site, ensuring written confirmation by the contracted client before starting any sorting or rework activity.