Delivery Quality Manager

Ken's Gutters • Clearwater, FL

7d • Onsite

About The Position

Ken's Gutters is seeking a Delivery Quality Manager to ensure consistent, professional, and process-driven job delivery. This office-based role involves monitoring job quality, enforcing Standard Operating Procedures (SOPs), proactively identifying issues, and optimizing the delivery team's operations. The ideal candidate is highly organized, thrives on structure, enjoys process improvement, and can hold team members accountable.

As the Delivery Quality Manager, you will oversee the operational quality of job delivery. This includes reviewing completed work, auditing processes, monitoring SOP compliance, identifying areas for enhancement, and collaborating with dispatchers, project coordinators, and field teams to uphold high standards. Success is defined by ensuring jobs are completed correctly, processes are adhered to, and issues are resolved promptly and professionally.

Requirements

• Strong organizational and problem-solving skills.
• Excellent attention to detail.
• Confident holding team members accountable in a professional manner.
• Ability to identify inefficiencies and improve processes.
• Excellent communication and follow-up skills.
• Comfortable working in a fast-paced environment with multiple priorities.
• Self-motivated, dependable, and highly accountable.
• A mindset focused on continuous improvement rather than simply completing tasks.

Nice To Haves

• Experience in delivery, dispatch, production coordination, or field operations.
• Experience in construction, home services, logistics, or a similar service-based industry.
• Experience working with SOPs, quality control, or operational audits.
• Comfortable using computer systems, CRMs, scheduling software, and Microsoft Office.
• Dispatching experience is highly desirable.

Responsibilities

• Monitor the progress and quality of jobs throughout the delivery process.
• Ensure company Standard Operating Procedures (SOPs) are consistently followed.
• Audit completed jobs for quality, documentation, and process compliance.
• Identify operational issues and work proactively to prevent recurring problems.
• Coach and correct team members when procedures are not being followed.
• Collaborate closely with Dispatch, Production, Customer Service, and Management.
• Maintain accurate records and reports related to delivery quality.
• Recommend improvements that increase efficiency and consistency.
• Help ensure an exceptional customer experience on every project.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed