QC Laboratory Supervisor- MLT

American Red Cross•San Leandro, CA

12d

About The Position

The QC Laboratory Supervisor- MLT oversees evening laboratory operations and leads Quality Control Laboratory Technologists in a regulated, quality-focused environment. The role requires a valid California Medical Laboratory Technician (MLT) license and combines hands-on laboratory work with staff leadership to support accurate, timely test results and patient care. The Supervisor oversees quality reviews, testing and quality-control records, discrepancy resolution, and compliance with regulatory and organizational standards. Responsibilities also include hiring, training, coaching, evaluating, and developing staff; coordinating schedules and shift coverage; supporting workflow and continuous improvement; and maintaining laboratory records, inventories, and product-quality processes. The position works on the bench at least 40% of the time. The schedule is Tuesday through Saturday, 2:00 p.m. to 10:30 p.m. The role may require weekend work when staffing is short, staying late to meet unexpected operational demand, and responding to urgent staff needs outside work hours as needed. Target compensation is $115,000 per year.

Requirements

Valid California Department of Health Medical Laboratory Technician (MLT) license.
At least six years of laboratory experience.
Ability to perform and interpret complex laboratory procedures, operate sophisticated instrumentation, resolve testing discrepancies, and adapt to changing processes and procedures.
Knowledge of blood products and laboratory supplies.
Ability to communicate and collaborate effectively with diverse internal and external stakeholders.
Strong leadership, coaching, and team-development skills, including the ability to support staff performance and engagement.
Ability to collaborate across departments, build effective relationships, promote teamwork, and maintain accountability.
Excellent verbal and written communication skills, including explaining technical information clearly, providing constructive feedback, and interacting professionally with colleagues, customers, and leadership.

Nice To Haves

Prior lead, supervisory, or management experience; two to three years of leadership experience is considered a plus.

Responsibilities

Supervise staff and volunteers, including hiring, training, coaching, engaging, evaluating, and disciplining.
Train staff and certify competency; prepare work schedules, ensure shift coverage, and supervise accurate and efficient work processes.
Conduct supervisory review of documents; monitor invoices, reconcile them, and ensure timely payment of bills.
Ensure monthly product quality-control requirements are met and manufacturing and distribution goals, including timelines, are achieved.
Maintain accurate electronic and physical product inventory locations.
Document, investigate, troubleshoot, and help prevent recurrence of department errors, problems, and customer concerns or complaints.
Communicate with laboratory staff to resolve problems, facilitate sample shipment, and clarify test-data transmission issues.
Participate in process improvements and lead suspect product and sample management.
As directed, participate in validation of hardware, software, instrumentation, test kits, and procedures.
As applicable, perform, review, and approve quality control on products, reagents, equipment, and test kits.
Serve as a departmental expert on applicable computer systems and maintain required records and files.
Work on the laboratory bench at least 40% of the time.
Participate in resolving discrepancies involving unusual or unexpected results and ensure actions for invalid or suspect tests comply with policies, procedures, and regulations.
Identify and prepare initial documentation for run problems and error reports.
Manage proficiency testing, ensuring samples are tested, results are accurately recorded and sent on time, and graded results are reviewed.
Promptly notify supervisor and operations management staff of discrepant or invalid test results found during QC review.
Ensure testing reagents are in date and show no signs of drift or contamination based on daily quality-control data.
Work weekends when short staffing requires it, stay late for unexpected operational demand, and respond to urgent staff needs outside work hours as needed.