QC Laboratory Supervisor- MLT

American Red Cross•San Leandro, CA

10d

About The Position

The QC Laboratory Supervisor- MLT oversees evening laboratory operations and leads a team of Quality Control Laboratory Technologists in a regulated, quality-focused environment. This hands-on role combines technical laboratory expertise with people leadership to support accurate, timely release of test results. The supervisor leads quality review activities, oversees testing and records, resolves discrepancies, and ensures compliance with regulatory and organizational standards. The role also hires, coaches, mentors, and develops staff while fostering a collaborative, high-performing team culture. It supports operational excellence and service delivery by optimizing workflow, coordinating schedules, and driving continuous improvement. The schedule is Tuesday through Saturday, 2:00 p.m. to 10:30 p.m. The position requires flexible bench work at least 40% of the time, and flexibility to work weekends when short-staffed, stay late for unexpected operational demand, and respond to urgent staff needs outside work hours as needed. Target compensation is $115,000 per year.

Requirements

Valid California Department of Health Medical Laboratory Technician (MLT) license.
Minimum of six years of laboratory experience.
Ability to perform and interpret complex laboratory procedures, operate sophisticated instrumentation, resolve testing discrepancies, and adapt to changing processes and procedures.
Knowledge of blood products and laboratory supplies.
Ability to communicate and collaborate effectively with diverse internal and external stakeholders.
Strong leadership, coaching, and team-development skills, including supporting staff performance and engagement.
Ability to collaborate across departments, build effective relationships, promote teamwork, and maintain accountability.
Excellent verbal and written communication skills, including the ability to explain technical information clearly, provide constructive feedback, and interact professionally with colleagues, customers, and leadership.

Nice To Haves

Prior lead, supervisory, or management experience; two to three years of leadership experience is considered a plus.

Responsibilities

Supervise staff and volunteers, including hiring, training, coaching, engaging, evaluating, and disciplining.
Train staff and certify competency; prepare work schedules and ensure appropriate shift coverage.
Supervise work processes to ensure accurate and efficient performance, and conduct supervisory document reviews.
Monitor invoices, reconcile them, and ensure timely payment of bills.
Ensure monthly product quality-control requirements are met.
Ensure manufacturing and distribution quality, quantity, and timeline goals are met.
Maintain accurate electronic and physical product inventory locations.
Document, investigate, troubleshoot, and help prevent recurrence of department errors, problems, and customer concerns or complaints.
Communicate with laboratory staff to resolve problems, facilitate sample shipment, and clarify test-data transmission issues.
Participate in process improvements within the area of responsibility.
Lead suspect product and sample management.
As directed, participate in validation of hardware, software, instrumentation, test kits, and procedures.
May perform, review, and approve quality control on products, reagents, equipment, and test kits.
Serve as the departmental expert on applicable computer systems and maintain required records and files.
Work on the laboratory bench at least 40% of the time.
Participate in resolving discrepancies involving unusual or unexpected results.
Ensure action for invalid or suspect tests complies with applicable policies, procedures, and regulations.
Identify and prepare initial documentation for run problems and error reports.
Manage proficiency testing in accordance with applicable procedures and regulations; ensure samples are tested, results are accurately recorded and submitted on time, and graded results are reviewed when received.
Promptly notify supervisors and operations management of discrepant or invalid test results found during QC review.
Ensure reagents used for testing are within date and show no signs of drift or contamination based on daily quality-control data.
Work weekends when needed due to short staffing, stay late for unexpected operational demands, and respond to urgent staff needs outside work hours as needed.