QAQC Supervisor

Xactus•Broomall, PA

4d•Remote

About The Position

Xactus is the leading verification innovator for the mortgage industry, serving over 6,500 clients. We focus on digitally integrating a 360° approach to verification across client workflows, enabling modern mortgage experiences with speed, reliability, and accuracy. Xactus offers a primarily remote work environment, providing opportunities for skill enhancement and work-life balance. We are a company that prioritizes building talent and offers a fun and rewarding experience for curious individuals seeking a change. We are looking for a career-minded, driven individual who seeks a challenging position that supports professional development.

Requirements

Two – Five years mortgage underwriting/audit experience
Bachelor’s degree in business, or related field; or equivalent work experience.
Knowledge of Fannie Mae, Freddie Mac, FHA, and VA lending requirements and lending compliance.
Analytical ability to develop reports and supporting documentation.
Excellent verbal and written communication skills.
Self-directed and able to adjust tasks as needed by the business.
Sound decision and judgment making skills.
Knowledge of lending compliance such as TRID and current regulatory mandates is expected.
Ability to read, analyze, and interpret common mortgage and financial documentation.
Ability to effectively document and explain specific mortgage loan defects in a concise but thorough manner.
Use of proper grammar and spelling is a must.
Ability to apply advanced mathematical concepts such as calculating complex income scenarios, liabilities and overall ratios for any given loan.
Ability to apply mathematical operations to assess credit eligibility criteria as required for agency underwriting approval.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform self-directed research using agency guidelines, regulatory policies and state level compliance guidelines.
Candidates must be a resident of the United States.
Candidates should be authorized and eligible for employment in the United States.
Employment is contingent upon successful completion of required background checks and pre-employment drug screening.

Responsibilities

Manage assigned team members.
Perform random reviews of work completed by the team.
Develop training opportunities to further expand and enhance the team’s knowledge and practice experience.
Identify and assign necessary training.
Serve as a subject matter expert for other team members as needed.
Complete annual performance reviews.
Adhere to all personnel policies as directed by Human Resources as an individual contributor and manager.
Identify and communicate rebuttal trends based on client feedback and recommend corrective action.
Maintain day-to-day contact with clients.
Manage the process of rebuttals and sample selections in accordance with expected SLAs.
Conduct client calibration calls and relay necessary updates to audit staff.
Develop and manage Client Implementation process.
Manage the Appraisal Quality Control process and associated vendor relationships.
Communicate with all levels of management to provide insight into the team’s performance, goals and improvement metrics.
Serve as the primary point of contact from the Operations management team to identify and resolve QC system issues.
Coordinate with Quality Control Risk Manager to ensure internal Policy and Procedures are being followed.
Perform other duties as available by the Quality Control Risk Manager.
Perform other duties as required.