QA / TEST ENGINEER (ITSM PLATFORM) (IT CUSTOMER SUPPORT SERVICES)

G2IT • Quantico, VA

10d • $70,000 - $80,000 • Hybrid

About The Position

G2IT is seeking a QA / Test Engineer to ensure the quality, security, and acceptance of applications, workflows, and dashboards delivered on an ITSM platform such as ServiceNow, the Microsoft 365 / Power Platform collaboration environment, and an IT Service Portal. The role supports a Department of War agency through an enterprise IT Customer Support Services program. The engineer designs and executes functional, regression, integration, accessibility, and security-focused testing; builds test automation where practical; and supports User Acceptance Testing and formal stakeholder acceptance for backlog items. The role serves as a quality gate for sprint work and requires independent analysis, discretion, and judgment on matters significant to the program and its customers.

This is a hybrid role based in Quantico, Virginia (RKB), with remote work eligibility and up to 10% travel. The annual salary range is $70,000 to $80,000, depending on experience and qualifications.

Requirements

• Bachelor's degree and at least 3 years of related experience; an additional 4 years of related experience may substitute for the degree.
• Must be a U.S. citizen.
• Must have an active Secret Clearance, favorably adjudicated T3/T3R, to start.
• Ability to work independently, analyze problems, determine an appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• At least 3 years of software testing or quality assurance experience for web or enterprise applications.
• Experience developing test plans and test cases from requirements or user stories and executing functional, regression, and integration testing with documented evidence.
• Experience with test automation tools such as ServiceNow ATF, Selenium, Playwright, or similar, and with defect tracking tools.
• Working knowledge of Section 508 / WCAG 2.x accessibility testing.
• Experience supporting UAT and working in an Agile framework.
• Strong analytical, documentation, and communication skills.

Nice To Haves

• ISTQB Certified Tester (Foundation or Agile), ServiceNow Certified System Administrator, or CompTIA Security+ CE.
• Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrations, as well as Power Platform / SharePoint solutions.
• Experience with accessibility tools such as ANDI, axe, JAWS/NVDA, and DoD Section 508 requirements.
• Experience supporting Department of War (DoW), DoD, or other compliance-driven Federal IT environments.
• Familiarity with secure coding standards, NIST SP 800-218 SSDF, and security testing practices.
• Familiarity with Power BI report testing and data validation.

Responsibilities

• Develop test strategies, test plans, test cases, and acceptance criteria for ITSM platform, Power Platform/SharePoint, web content, and Service Portal backlog items, based on user stories and Government requirements.
• Execute functional, regression, integration, negative, and end-to-end tests of applications, workflows, Service Catalog items, notifications, and integrations; document results with evidence.
• Build and maintain automated test suites using platform and general-purpose tools to accelerate regression testing across releases and platform upgrades.
• Perform Section 508 / WCAG accessibility testing and responsive design validation; support VPAT preparation.
• Support security-focused testing in coordination with the ISSE, including validation of secure coding requirements, input validation, role-based access, and data handling; track defects to closure.
• Support User Acceptance Testing by preparing scripts and test data, facilitating Government testers, capturing feedback, and assembling acceptance evidence for demonstrations and stakeholder acceptance.
• Manage defect tracking, triage, and reporting; analyze defect trends and root causes; recommend process and quality improvements.
• Participate in Agile ceremonies, Change and Release Management for platform modifications, and platform upgrade regression cycles.
• Maintain test documentation and quality metrics for the Monthly Customer Support Activity Report.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level