QA & System Maintenance Specialist

abra • Wheaton, IL

4h

About The Position

abra professional services is seeking for an QA & System Maintenance Specialist. This role involves the ongoing maintenance, operation, and monitoring of a task management system (IWD) within a Contact Center environment. The specialist will be responsible for writing and preparing QA documentation, performing manual testing, analyzing defects, and supporting system releases and upgrades.

Requirements

• At least 3 years of experience in QA testing.
• Strong technical understanding and ability to analyze and troubleshoot issues.
• Ability to work in a dynamic, high-pressure environment while meeting deadlines.
• High level of personal responsibility, independence, curiosity, initiative, and proactive mindset.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Assertiveness, strong organizational skills, and the ability to identify and escalate risks in a timely manner.
• Team player with high service orientation and strong ability to work with interfaces, users, and clients.
• Willingness to participate in nighttime activities and perform morning validations following production activities.

Nice To Haves

• Experience with telephony systems / IWD Genesys — a significant advantage.
• SQL proficiency — an advantage.

Responsibilities

• Ongoing maintenance, operation, and monitoring of a task management system (IWD) within a Contact Center environment.
• Writing and preparing QA documentation, including STP, STD, and STR, based on requirements and specification documents.
• Performing manual testing for new and existing systems and processes, including functional, UI, interface, and regression testing.
• Analyzing defects, opening bugs in a defect management system, and tracking them through to resolution.
• Working closely with system analysts, architects, developers, QA team members, and managers.
• Supporting and implementing version releases and system upgrades in the production environment, including work outside regular business hours when required.
• Performing ongoing post-production checks and validations at the beginning of the business day.
• Providing professional support and guidance to system users

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed