QA Supervisor

ProCare Rx • Gainesville, GA

3d

About The Position

The QA Supervisor will provide day-to-day leadership and direction to the Quality Assurance Benefit (QAB) team. This role involves monitoring team workload, distributing assignments, coaching, mentoring, and developing team members. The supervisor will oversee quality assurance processes related to benefit setup and maintenance, ensuring accuracy, completeness, and compliance with internal standards and client requirements. Key responsibilities include monitoring departmental productivity, identifying workflow bottlenecks, implementing process improvements, developing departmental documentation, and partnering with Account Managers. The role also supports system enhancements, participates in project planning, monitors quality metrics through audits, identifies trends, ensures compliance with policies and regulations, recommends corrective actions, tracks departmental metrics, and prepares reports for leadership.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Supervisory of people experience
• Knowledge of PBM industry and healthcare experience.
• Highly proficient in Microsoft Office suite and specialized industry software solutions.
• Ability to apply data analytics, logic, and critical thinking to resolve complex problems.
• Project management skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Ability to analyze, interpret and develop solutions effectively
• Ability to work both independently and in a team setting, with limited supervision
• Ability to work in a fast-paced environment

Nice To Haves

• Account management or client services experience preferred.

Responsibilities

• Provide day-to-day leadership and direction to the QAB team.
• Monitor team workload and distribute assignments to ensure timely completion of priorities.
• Coach, mentor, and develop team members through regular feedback and performance discussions.
• Conduct one-on-one meetings and support annual performance evaluations.
• Assist with onboarding and training of new employees.
• Foster a collaborative, accountable, and client-focused team culture.
• Oversee quality assurance processes related to benefit setup and maintenance.
• Ensure accuracy, completeness, and compliance with internal standards and client requirements.
• Monitor departmental productivity, turnaround times, and service level expectations.
• Identify workflow bottlenecks and implement process improvements to increase efficiency and quality.
• Develop and maintain departmental documentation, standard operating procedures, and best practices.
• Partner with Account Managers to ensure successful execution of client requests.
• Support system enhancements, process changes, and organizational initiatives.
• Participate in project planning and operational improvement efforts.
• Monitor quality metrics and perform audits to ensure adherence to company standards.
• Identify trends, recurring issues, and opportunities for process improvement.
• Ensure departmental compliance with company policies, client requirements, and applicable regulatory standards.
• Recommend corrective actions and monitor implementation.
• Track departmental metrics including productivity, turnaround time, quality scores, and workload.
• Prepare reports and dashboards for leadership.
• Utilize performance data to identify opportunities for improvement and resource planning.
• Other duties as assigned

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager