QA Supervisor

ProCare Rx Career • Gainesville, GA

3d • Onsite

About The Position

The QA Supervisor will provide day-to-day leadership and direction to the QAB team, monitoring team workload, distributing assignments, and coaching, mentoring, and developing team members. This role involves conducting one-on-one meetings, supporting annual performance evaluations, and assisting with onboarding and training. The supervisor will foster a collaborative, accountable, and client-focused team culture, while overseeing quality assurance processes related to benefit setup and maintenance, ensuring accuracy, completeness, and compliance. Key responsibilities include monitoring departmental productivity, turnaround times, and service level expectations, identifying workflow bottlenecks, and implementing process improvements. The role also involves developing and maintaining departmental documentation, standard operating procedures, and best practices, partnering with Account Managers, and supporting system enhancements and organizational initiatives. Participation in project planning and operational improvement efforts is expected, along with monitoring quality metrics, performing audits, identifying trends, and ensuring departmental compliance with company policies, client requirements, and regulatory standards. Corrective actions will be recommended and monitored, and departmental metrics such as productivity, turnaround time, quality scores, and workload will be tracked and reported to leadership.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Supervisory of people experience
• Knowledge of PBM industry and healthcare experience.
• Highly proficient in Microsoft Office suite and specialized industry software solutions.
• Ability to apply data analytics, logic, and critical thinking to resolve complex problems.
• Project management skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Ability to analyze, interpret and develop solutions effectively
• Ability to work both independently and in a team setting, with limited supervision
• Ability to work in a fast-paced environment

Nice To Haves

• Account management or client services experience preferred.

Responsibilities

• Provide day-to-day leadership and direction to the QAB team.
• Monitor team workload and distribute assignments to ensure timely completion of priorities.
• Coach, mentor, and develop team members through regular feedback and performance discussions.
• Conduct one-on-one meetings and support annual performance evaluations.
• Assist with onboarding and training of new employees.
• Foster a collaborative, accountable, and client-focused team culture.
• Oversee quality assurance processes related to benefit setup and maintenance.
• Ensure accuracy, completeness, and compliance with internal standards and client requirements.
• Monitor departmental productivity, turnaround times, and service level expectations.
• Identify workflow bottlenecks and implement process improvements to increase efficiency and quality.
• Develop and maintain departmental documentation, standard operating procedures, and best practices.
• Partner with Account Managers to ensure successful execution of client requests.
• Support system enhancements, process changes, and organizational initiatives.
• Participate in project planning and operational improvement efforts.
• Monitor quality metrics and perform audits to ensure adherence to company standards.
• Identify trends, recurring issues, and opportunities for process improvement.
• Ensure departmental compliance with company policies, client requirements, and applicable regulatory standards.
• Recommend corrective actions and monitor implementation.
• Track departmental metrics including productivity, turnaround time, quality scores, and workload.
• Prepare reports and dashboards for leadership.
• Utilize performance data to identify opportunities for improvement and resource planning.
• Other duties as assigned

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level