QA Specialist

Veritas HHS Inc•Nashville, TN

17h

About The Position

Veritas HHS seeks a QA Specialist for the 20th Judicial District Child Support Services of Tennessee in Nashville, TN. The position conducts reviews and audits of child support cases to ensure compliance with state and federal mandates and identify staff training needs. It also develops and monitors performance metrics and reports to improve program outcomes. Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels, bringing together subject matter experts to help address challenges in delivering better and more efficient services. The company describes its mission as doing socially useful work, having fun, and prospering, and its core values as integrity, innovation and creativity, quality of work, and customer service/teamwork. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Incumbents are held accountable for all duties of the position.

Requirements

Four years of experience in child support services or a related human services field.
Excellent math skills and working knowledge of data analysis and statistical methods.
In-depth understanding of quality control procedures.
Solid communication skills.
Proficiency in MS Office.

Nice To Haves

Bachelor’s degree in business administration or a relevant field is preferred.

Responsibilities

Conduct quarterly random-sample and targeted audits and communicate results to the management team and trainer.
Conduct federally mandated self-assessment reviews and legislative audits.
Collect, analyze, and summarize performance data, determining whether trends are affecting performance.
When performance is below the required standard, work with senior staff to document underlying causes and prepare and distribute a management report.
Facilitate project responses to adverse audit findings.
Work with an analyst to assess the impact of changes to standard operating procedures on workflow.
Provide input on the training plan.
Perform other duties as assigned.