QA Specialist

Smurfit Westrock•Farmingdale, NY

1d•$20 - $22•Onsite

About The Position

The QA Specialist assists the Quality Assurance Director with routine appraisal of the Quality Management System, ensuring compliance with cGMP guidelines and company Standard Operating Procedures. The role audits quality systems, processes, and products; conducts final inspections and batch or ticket reviews; and supports the handling and disposition of nonconforming products. The specialist facilitates root-cause analysis and corrective actions for internal nonconformance and customer service issues, analyzes and trends quality data, and helps maintain and improve Quality System documentation. The position also supports internal audits, training, customer meetings and audits, project management, and communication of quality information across the organization. The QA Specialist responds to operators’ questions, presents data to employees at all levels, and backs up the Quality Manager. This position is located in Farmingdale, New York.

Requirements

High school diploma or G.E.D.
At least one year of related experience and/or training.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Ability to read and interpret operating and maintenance instructions, procedure manuals, and safety rules.
Ability to write routine reports and business correspondence.
Proficient personal computer skills, including email, record keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to communicate effectively by telephone and provide information or assistance to customers.
Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping.
Ability to establish, maintain, and retrieve permanent files.
General understanding or knowledge of machinery, tools, and gauges for auditing, troubleshooting, and calibration.
Ability to maintain good attendance.
Ability to perform all essential job functions with or without reasonable accommodation.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers.

Nice To Haves

Associate's degree.
Certified Quality Engineer (CQE) qualification.

Responsibilities

Audit quality systems, processes, and products.
Conduct final inspections and batch or ticket reviews as required.
Facilitate root-cause analysis of internal nonconformance and customer service issues; follow up and record corrective actions.
Determine and communicate product acceptability and actions for handling nonconforming products.
Write work instructions and procedures for quality functions and facilitate their development in other departments.
Respond to operators’ questions about the Quality System.
Interact with managers, supervisors, and customers in writing, by phone, and in person.
Provide training on Quality Systems as required.
Promote a positive quality culture.
Assist with project management responsibilities.
Lead internal audits as needed, including planning, scheduling, conducting, and reporting results.
Analyze and trend internal nonconformance, customer complaints, and internal audit results.
Define acceptance levels for quality defects using samples, drawings, and/or definitions.
Clarify and simplify existing Quality System documentation.
Attend customer meetings and audits.
Present data to all levels of the organization, including at DMS meetings.
Make corrections to the Quality Management System to comply with regulatory and/or customer requirements.
Back up the Quality Manager.