QA Specialist - Data Center

Black Box • DeKalb, IL

2d

About The Position

The QA Specialist supports quality assurance for data center projects by incorporating quality expectations into the Black Box Quality Management System (QMS) and helping operational personnel comply with installation specifications. The role conducts quality reviews and inspections, coaches employees, supports technical standards and documentation, and drives continuous improvement and problem-solving activities. It also verifies materials and design documentation, responds to high-priority nonconformances, and serves as a field resource on structured cabling and data center installation standards. Travel is required as needed by Black Box.

Requirements

• High school diploma or GED.
• At least 2 years of field experience installing and testing fiber.
• Structured cabling and/or data center cabling experience.
• Proven work experience in infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong communication, coaching, and collaboration skills.
• Analytical, decision-making, and problem-solving skills.
• Ability to contribute and participate actively as part of a team.
• Professionalism and ability to build rapport with internal customers, program representatives, and others.
• Ability to coach, influence, and encourage others on quality topics.
• Ability to work under time pressure and adapt to changing requirements with a positive attitude.
• Strong oral and written communication and organizational skills.
• Disciplined, detail-oriented, organized, and self-starting approach.
• Ability to plan and prioritize tasks and complete scheduled activities efficiently.
• Ability to understand and comply with policies and standard operating procedures.
• Proficiency with computers and Microsoft Office, including Outlook, Word, and Excel.
• Ability and willingness to travel as required.

Nice To Haves

• OSHA 30-Hour certification; if not held at hire, it must be obtained within six months of employment.
• CommScope certifications and/or BICSI certifications, such as IN225, IN250, or TE350.
• Experience training technicians and working with quality standards.

Responsibilities

• Follow company safety practices and client worksite policies to help keep team members accident-free.
• Promote company Core Values and safeguard company culture.
• Coordinate with program representatives to incorporate applicable quality expectations into the Black Box QMS.
• Engage operational personnel to support compliance with installation specifications in the Black Box QMS standard.
• Conduct formal Gemba walks to review work in progress and completed scopes of work, involving internal customers and external parties when applicable.
• Contribute to QA tools and partner with field staff to implement Innovation, Lessons Learned, Right First Time, and Standards quality elements.
• Coordinate and conduct timely work-in-progress quality inspections prioritized by production status and risk in the P6 project schedule.
• Train and coach employees to integrate quality awareness into daily work.
• Partner in developing installation and technical standards, procedures, inspections, and reporting documents.
• Drive continuous improvement and support Lean initiatives aligned with corporate strategic goals.
• Issue, record, monitor, and close nonconformance reports; participate in GC and client quality programs and trend data to identify recurring issues.
• Conduct corrective-action verification audits for nonconforming observations.
• Participate in structured problem-solving to identify root causes, countermeasures, and lessons learned.
• Share QA best practices and learnings across sites and embed them into standards.
• Verify materials from CFCI and OFCI sources against design specifications.
• Verify that field staff can access and source site as-built design documentation.
• Ensure rapid response to high-priority nonconformances and resolution activities.
• Facilitate project pipeline planning related to data center builds.
• Serve as a field technical resource for Black Box structured cabling standards, installation standards, build specifications, and industry standards.
• Travel as required by Black Box.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED