QA & Sample Manager

Live Comfortably LLC•Fayetteville, NC

About The Position

The QA & Sample Manager provides strategic oversight and manages daily operations for the Quality Assurance Department and Sample Production workflow within a manufacturing facility. The role executes corporate quality standards while ensuring timely, precise sample fulfillment. It directly supervises the Quality Supervisor and provides leadership to hourly QA auditing staff, while overseeing the end-to-end processing, evaluation, sewing, and shipping operations of the Sample Maker team. The position ensures manufactured goods meet customer requirements, vendor compliance metrics, and efficiency benchmarks through ISO 9001-based auditing and sample workflows.

Requirements

Associate’s degree required.
Minimum of 5–8 years of quality control or assurance management experience in an automated, high-volume manufacturing environment.
Prior supervisory experience overseeing a multi-tiered department is required.
Practical familiarity with single-needle and serge sewing machinery, raw fiber and blend dynamics, and product-blowing machinery.
Proficiency with textile lab testing equipment, micrometers, product sizing gauges, and inspection instruments.
Expert proficiency across Microsoft Office, specifically Word, advanced Excel, PowerPoint, and Outlook.
Knowledge of ISO 9001 frameworks, Root Cause Analysis (RCA), lean manufacturing principles, and standardized testing parameters.
Exceptional verbal and written communication skills.
Demonstrated ability in team architecture, conflict management, cross-functional problem solving, and managing demanding client timelines under pressure.

Nice To Haves

Bachelor’s degree (BA/BS) in a technical, engineering, or business field.
Strong working knowledge of the home textile manufacturing sector.

Responsibilities

Provide leadership and strategic direction for the facility’s Quality Assurance and Sample departments to achieve organizational benchmarks.
Supervise the Quality Supervisor and oversee delegation of daily routines for hourly QA inspectors and Sample staff.
Oversee auditing of incoming materials (REC), work in process (WIP), and finished goods (FGI).
Manage quarterly CSA representative audits, serving as the principal facility authority in the absence of the Director.
Maintain ISO 9001 quality system operations and establish control metrics, continuous improvement cycles, and cost-reduction models.
Supervise new product launches and maintain knowledge of internal operations, client specifications, and vendor compliance requirements.
Manage sample workflows from intake through dispatch, tracking paperwork, ensuring safe packaging of components, and meeting timelines.
Document Non-Conforming Materials (NCM) and coordinate with plant manufacturing leadership to resolve Customer Quality Issues (CQI).
Perform random physical evaluations and product testing inspections to prevent compliance penalties and vendor chargebacks.
Ensure both teams follow plant safety rules, maintain clean workspaces, use required PPE, and promptly mitigate hazards.
Foster an engaged, collaborative, and empowered workplace that supports professional growth, cross-functional accountability, and positive employee relations.