QA/QC Manager (981)

Wikoff Color Corp.•Fort Mill, SC

30d

About The Position

The QA/QC Manager leads Wikoff’s Quality Management System and quality control operations across manufacturing plants and U.S. sites. The role ensures products, processes, laboratories, and quality records meet internal standards, customer specifications, ISO 9001 requirements, and applicable regulatory obligations. The manager leads QC Team Leaders and QC Technicians across the network, standardizes testing and product release practices, and strengthens quality performance through audits, corrective actions, training, and continuous improvement. The position is responsible for maintaining audit readiness and ISO 9001 certification, establishing consistent QMS and laboratory practices across sites, and improving product and process performance. It partners with Manufacturing, R&D, Technical Services, Customer Success, Procurement, and Supply Chain to resolve quality issues and prevent recurrence. The role reports to the Director of Operations Services and has QC Team Leaders, QC Technicians, and Quality Support Personnel as direct reports. Regular travel across Wikoff manufacturing plants and U.S. sites is required.

Requirements

Bachelor’s degree in Chemistry, Chemical Engineering, Quality Management, Engineering, or a related technical field.
7–10 years of progressive quality assurance or quality control experience within a manufacturing environment.
3–5 years of experience leading quality teams, laboratories, or multi-site QC operations.
Strong working knowledge of ISO 9001, quality management systems, auditing, corrective action, and Management Review requirements.
Experience managing customer complaints, non-conformances, root cause investigations, CAPA, and quality improvement activities.
Experience standardizing laboratory testing, calibration, product specifications, documentation, and release controls.
Proven ability to lead distributed teams and influence plant and site leadership across multiple locations.
Strong analytical, communication, problem-solving, and performance management skills.
Ability to travel regularly across Wikoff manufacturing plants and U.S. sites.

Nice To Haves

ISO 9001 Lead Auditor or Internal Auditor certification.
Quality certification such as CQE, CMQ/OE, Lean Six Sigma, or equivalent.
Manufacturing experience within inks, coatings, chemicals, specialty materials, or another batch-processing environment.

Responsibilities

Own, maintain, and continuously improve Wikoff’s Quality Management System in alignment with ISO 9001 requirements.
Lead internal audits, external audit preparation, Management Review, corrective actions, and ongoing audit readiness.
Manage QC Team Leaders and QC Technicians across manufacturing plants and U.S. sites.
Standardize laboratory practices, test methods, equipment requirements, documentation, and product release controls across the network.
Oversee customer complaints, internal non-conformances, root cause investigations, and corrective and preventive actions.
Establish controls for product testing, approval, release, hold, rework, rejection, and deviation management.
Monitor quality KPIs, identify recurring trends, and implement corrective actions to improve product and process performance.
Partner with Manufacturing, R&D, Technical Services, Customer Success, Procurement, and Supply Chain to resolve quality issues and prevent recurrence.
Develop QC competency standards, training requirements, cross-training plans, and succession coverage across all locations.
Ensure laboratory equipment is properly calibrated, maintained, documented, and fit for purpose.
Maintain ISO 9001 certification and consistent audit readiness across the organization.
Implement standardized QMS processes, laboratory practices, testing methods, and product release controls across all sites.
Improve first-pass quality and reduce customer complaints, internal non-conformances, rework, and quality-related waste year over year.
Complete corrective actions, audit findings, and customer complaint investigations within established timelines.
Implement a quality KPI and reporting dashboard with site-level accountability and escalation.
Establish QC competency, qualification, cross-training, and succession plans across the network.
Maintain accurate, compliant, and audit-ready quality and laboratory documentation across all locations.