QA/QC Document Review Specialist

Brock & Scott • Winston Salem, NC

2d • Remote

About The Position

Brock & Scott, PLLC is hiring a QA/QC Document Review Specialist I for its Foreclosure Direct Document Review Team. The role reviews foreclosure-related documentation for accuracy, completeness, and compliance, while supporting operational processes in a high-volume mortgage default servicing environment. The position is 100% remote and requires working efficiently in a production-driven setting while maintaining accuracy and attention to detail.

The position includes reviewing foreclosure pleadings, notices, affidavits, correspondence, and other legal documents; processing incoming and outgoing data and documentation; identifying and escalating file issues; and coordinating with attorneys, clients, internal departments, vendors, and other third parties. The specialist maintains records in firm systems and is expected to meet productivity, quality, and service-level expectations.

The listed compensation is $22.00–$25.00 per hour and is not guaranteed. Individual compensation may vary based on factors including location, experience, and qualifications. Employment is contingent upon required screenings and verifications, which may include criminal background, conflict-of-interest, employment and education verification, and pre-employment drug screening.

Requirements

• At least two years of foreclosure experience.
• Experience reviewing foreclosure documents and legal pleadings in a mortgage default servicing environment.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently while maintaining high quality standards.
• Strong analytical and problem-solving skills.
• Ability to interpret and apply client requirements and procedural guidelines.
• Excellent organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to delivering exceptional client service.

Responsibilities

• Conduct quality assurance and quality control reviews of foreclosure documents to ensure accuracy, completeness, and compliance with client, investor, and firm requirements.
• Review foreclosure pleadings, notices, affidavits, correspondence, and related legal documentation for accuracy before submission.
• Retrieve, review, process, and maintain incoming data and documentation from clients, courts, vendors, and other third parties.
• Prepare, submit, and process outgoing data and documentation according to established procedures and deadlines.
• Identify discrepancies, deficiencies, and potential issues in foreclosure files and escalate concerns as appropriate.
• Coordinate with attorneys, clients, internal departments, vendors, and other third parties to facilitate timely issue resolution.
• Maintain accurate records and documentation within firm systems.
• Meet established productivity, quality, and service-level expectations.
• Assist with special projects and additional operational tasks as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Voluntary life insurance.
• Voluntary vision insurance.
• Critical illness coverage.
• Basic life insurance after the 90-day introductory period, at no cost to the employee, with coverage of one times annual salary subject to a $25,000 minimum and $200,000 maximum.
• Paid holidays: six firm-recognized holidays and one Day of Observance.
• Paid time off: 14 days per year, accruing monthly; PTO increases after two years and again after five years of employment.
• Eligibility to participate in the firm's 401(k) plan after six months of service for employees over age 21, beginning at the next quarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed