hr W2 - Phoenix, Mostly Remote - 1 Year

SunSoft Online•Phoenix, AZ

9d•Hybrid

About The Position

SunSoftOnline is hiring an eServices Management Analyst for an Arizona state agency's Taxpayer Services division. This role involves analysis and quality assurance testing of eServices programs, services, policies, procedures, and processes to identify and eliminate non-value-added steps. The analyst will plan and conduct analyses of problems or improvement opportunities, define needs by conferring with agency staff and outside entities, develop and conduct surveys, compile information, document and analyze findings, and prepare comprehensive reports with recommendations. They will also present recommendations to management and coordinate implementation, develop and conduct QA test plans, provide technical support including building QA testing plans, conducting testing and analysis of systems, and providing helpdesk services to internal customers, troubleshooting concerns and providing consultation. Additionally, the role requires staying current on laws, regulations, policies, and best practices related to taxation through research, industry membership, and continuing education, applying lean principles within the Arizona Management System, contributing to unit policies, procedures, and operational manuals, and completing periodic metrics, projects, and reports.

Requirements

1-2 years of management analysis experience
XML (Altova XMLSpy)
Quality Assurance testing
SQL, MS SQL Server Management Studio
Analysis of technology and information systems
Strong analytical skills: collecting relevant data, organizing and synthesizing it into fundamental issues, identifying probable causes, and developing options and solutions
Phoenix metro residency with your city on your resume
U.S. citizen or green card holder, no sponsorship
W2 only, no C2C

Nice To Haves

One or more years in tax-related service or administration
Bachelor's degree in business, computer information systems, or a related field
Azure DevOps

Responsibilities

Conduct analysis and QA testing of eServices programs, services, policies, procedures, and processes to identify and eliminate non-value-added steps.
Plan and conduct analyses of problems or improvement opportunities.
Define needs by conferring with agency staff and outside entities.
Develop and conduct surveys, compile information, document and analyze findings, and prepare comprehensive reports with recommendations.
Present recommendations to management and coordinate implementation.
Develop and conduct QA test plans.
Provide technical support including building QA testing plans, conducting testing and analysis of systems, and providing helpdesk services to internal customers.
Troubleshoot concerns and provide consultation.
Stay current on laws, regulations, policies, and best practices related to taxation through research, industry membership, and continuing education.
Apply lean principles within the Arizona Management System.
Contribute to unit policies, procedures, and operational manuals.
Complete periodic metrics, projects, and reports.