QA Investigator

Services for the Underserved•New York, NY

10d

About The Position

The Quality Assurance Investigator conducts investigations involving consumers and employees in the DD, BH, HS, TS, and VT Divisions in response to incidents or special issues. The role interviews involved parties, reviews and analyzes reports, gathers evidence, and prepares written investigation reports according to established protocols. The investigator may participate in arbitration or court hearings and reviews external and preliminary investigations. The position works in coordination with the Incident Review Coordinator to log and coordinate investigations, participates in facility audit reviews and incident review committees, and conducts facility focus reviews based on corrective actions recommended in investigations. S:US describes its culture as grounded in respect, integrity, support, maximizing individual potential, and continuous quality improvement.

Requirements

Bachelor’s degree required.
At least 1 year of experience as an investigator or quality assurance staff member within a Human Services organization.
Demonstrated ability to be a self-starter and problem solver.
Highly organized and detail-oriented, with the ability to manage multiple deadlines and anticipate needs.
Effective interpersonal and written communication skills.
Ability to relate to diverse staff and work successfully in a team environment.
Customer service focus when interacting with a diverse client population.
At least 1 year of experience using intermediate-level MS Word, Excel, and Outlook.
Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Nice To Haves

Master’s degree preferred.

Responsibilities

Conduct investigations involving consumers and employees in the DD, BH, HS, TS, and VT Divisions based on incidents or special issues.
Interview all parties involved in incidents.
Complete written investigation reports according to established protocols.
Review and analyze reports for use in investigations.
Gather and submit evidence.
Participate in arbitration or court hearings based on investigations when called upon.
Review external investigations.
Work with the Incident Review Coordinator to log and coordinate investigations.
Participate in audit reviews at various facilities.
Participate in incident review committees.
Conduct facility focus reviews based on corrective actions recommended in investigations.
Review preliminary investigations and follow up on missing pertinent information.