QA Investigator

Services For The Underserved, Inc.•New York, NY

12d•$71,820 - $76,950•Onsite

About The Position

The Quality Assurance Investigator conducts investigations involving consumers and employees in the DD, BH, HS, TS, and VT Divisions based on incidents or special issues. The role includes interviewing involved parties, reviewing and analyzing reports, gathering evidence, preparing written investigation reports according to established protocols, and reviewing external and preliminary investigations. The investigator coordinates investigations with the Incident Review Coordinator, participates in facility audits and incident review committees, and conducts facility focus reviews based on corrective actions recommended by investigations. The investigator may also participate in arbitration or court hearings and must be flexible to work on special projects after regular office hours and on weekends throughout the boroughs.

Requirements

Bachelor’s degree.
At least 1 year of experience as an investigator or quality assurance staff member within a Human Services organization.
Demonstrated ability to be a self-starter and problem solver.
Strong organization and attention to detail, with the ability to manage multiple deadlines and anticipate needs.
Effective interpersonal and written communication skills.
Ability to relate to diverse staff and work successfully in a team atmosphere.
Customer service focus when interacting with a diverse client population.
At least 1 year of experience using intermediate levels of MS Word, Excel, and Outlook.
Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Nice To Haves

Master’s degree preferred.

Responsibilities

Conduct investigations involving consumers and employees in the DD, BH, HS, TS, and VT Divisions based on incidents or special issues.
Interview all parties involved in incidents.
Complete written investigation reports according to established protocols.
Review and analyze reports for use in investigations.
Gather and submit evidence.
Participate in arbitration or court hearings based on investigations when called upon.
Review external investigations.
Work with the Incident Review Coordinator to log and coordinate investigations.
Participate in audit reviews at various facilities.
Participate in incident review committees.
Conduct facility focus reviews based on corrective actions recommended by investigations.
Review preliminary investigations and follow up on missing pertinent information.