QA Coordinator

BC College of Nurses and Midwives•Vancouver, BC

7d•Hybrid

About The Position

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable. As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make. BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

Requirements

Bachelor’s degree in administration, health administration, education or related area of discipline, or equivalent combination of relevant education and work experience related to health regulation or administration.
Up to three years of experience in related positions.
Excellent organization and planning skills to effectively manage and meet timelines for concurrent projects.
Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
Strong attention to detail is required.
Strong working knowledge of MS Office required. Proficiency or demonstrated ability to become proficient in MS CRM Dynamics, and MS SharePoint or equivalent online programs required.
Strong interpersonal, verbal, and written communication skills. Ability to interact and communicate effectively, and maintain good relations, with colleagues, licensees and other individuals and organizations within and external to BCCNM.
Ability to work independently, and effectively as a member of a team.

Nice To Haves

Experience in an administrative, government or regulatory body environment is preferred.
Ability to conduct quality audits, project evaluations, online survey processes, and develop web-based forms an asset.
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)) is an asset.
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

Responsibilities

Under the direction of the QA Program Manager, responsible for supporting the day-to-day operations of licensee quality assurance including contacting and /or following up with licensees (telephone & email); monitoring email and email system issues; where necessary, triages licensees to QA Program Manager or QA Consultant, and escalates issues/challenges for follow up.
Assesses licensee data to determine if they meet quality assurance requirements, including monitoring of compliance. The QA Coordinator generates, and compiles reports for review by the QA team.
Under the direction of the QA Program Manager, and in consultation with the QA Consultant, the QA Coordinator assists in drafting materials for Peer Review.
Collaborates with other QA team members to ensure that licensees complete quality assurance requirements in a timely manner.
Liaises with licensees regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of licensees in quality assurance processes.
Escalates problems or issues related to known workflows to the QA Program Manager for direction and/or resolution.
Develops, documents, and implements work processes related to the operation of licensee quality assurance. Liaises with the College’s staff to troubleshoot issues and to ensure that the College’s website and QA database support the work of the QA team.
Under the direction of the QA Program Manager, responsible for supporting the day-to-day operations of the QA Prescription Review Programs including ensuring appropriate application of processes and procedures; contact and/or follow-up with licensees; processing prescription pad orders and communicating with external organizations related to ordering of prescription pads and related activities.
Maintains records and statistics and provides support to the development of related reports, as required. Aggregates and compiles qualitative and quantitative data and prepares relevant information to support review by QA program staff and leadership, QA Committee, and government.
Participates in organizational and registrant quality assurance measurement, monitoring, improvement, and evaluation activities.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Demonstrates cultural humility and fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.

Benefits

Generous vacation and extended benefits package
100% employer-paid health and dental benefits
Contribution to B.C.'s Municipal Pension Plan
Variety of learning and development opportunities
Support for professional development
Coverage for professional membership costs
Employee assistance program
Fitness allowance perk
Flexible hybrid work
Office closed for 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day