QA Coordinator

AdvanceCare Health Services•La Vergne, TN

1d•Hybrid

About The Position

AdvanceCare Health Services, LLC is seeking an Administrative Assistant with Quality Assurance experience to ensure that our processes and quality standards are up to date and observed company-wide. We are looking for an independent, self-starting, confidential, and reliable individual who possesses a high level of energy and great attention to detail. In addition to being a quick learner, this new hire should have good written and verbal communication skills and be well organized. Integrity, a positive attitude, and a can-do spirit are required. Join us in our commitment to delivering exceptional quality while fostering a culture of continuous improvement! The Quality Assurance Coordinator is responsible for auditing the accuracy and timeliness of documentation necessary for billing. This would include audits of daily notes, day service notes, charts, weather and fire drills, supervisory visits, medical encounter follow-up, and other documentation that is needed in each specific home. Prepare and maintain accurate audit working papers and files to support audit findings. Take a lead role in working with management to ensure compliance and regulations are being followed, including but not limited to, the Department of Intellectual and Developmental Disabilities Provider Manual, HIPAA, Title VI, and Medication Policy. Compare billable notes with services billed and record any needed billing corrections. This is a hybrid work from home position. You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop. You must have high-speed internet.

Requirements

Must live within one hour of the Hermitage, TN office.
Reliable, punctual, and have consistent and dependable transportation.
Must be over the age of 18.
Possess a valid driver's license.
Able to clear a criminal background check (7-10 years) and drug screen.
Ability to develop, implement, and monitor quality assurance programs.
Teamwork skills and ability to maintain a positive working environment.
Dependable in both production and attendance.
Efficient and effective verbal and written communication skills with people at all levels of business.
Efficient in all Microsoft Office applications (Word, Publisher, Excel etc.).
Working knowledge of Google Suites Products (Google Docs, Sheets, Drive etc.).
Excellent organizational skills and self-discipline.
Ability to handle changes in direction and be receptive to constructive feedback.
Results-driven approach and a can-do attitude.
Ability to deal with confidential material/documents with utmost discretion and confidentiality.
Thorough understanding of HIPAA.
Minimum typing speed of 50 wpm.
Capacity to be able to take instructions well.
Discretion, good judgment, a pleasant and professional manner, and an articulate phone voice.
A genuinely warm and friendly demeanor.
Comfortable with software and technology.
Must have a 27" or larger monitor, keyboard, and mouse to use with company-issued laptop.
Must have high-speed internet.

Nice To Haves

Experience in healthcare or quality assurance will be helpful and is an added advantage.

Responsibilities

Auditing the accuracy and timeliness of documentation necessary for billing, including daily notes, day service notes, charts, weather and fire drills, supervisory visits, and medical encounter follow-up.
Preparing and maintaining accurate audit working papers and files to support audit findings.
Working with management to ensure compliance and regulations are being followed, including but not limited to, the Department of Intellectual and Developmental Disabilities Provider Manual, HIPAA, Title VI, and Medication Policy.
Comparing billable notes with services billed and recording any needed billing corrections.
Developing, implementing, and monitoring quality assurance programs throughout the company, including establishing standards, devising evaluation test methods and procedures, and reviewing policies and procedures.
Performing other tasks and duties as assigned and as needed.
Maintaining a quiet, professional workspace, reliable internet, and the ability to stay focused and organized without direct supervision.
Regular communication with leadership and team members, and timely responsiveness during business hours.