QA Analyst

dentsu•Detroit, NY

6d•Hybrid

About The Position

The QA Analyst will be responsible for analyzing requirements, acceptance criteria, and technical specifications to understand project goals. They will perform various test types across different platforms, browsers, and devices, and assist QA Leads in creating test plans and documentation. The role involves identifying, documenting, and prioritizing issues, tracking defects, and collaborating with development teams. The QA Analyst will also provide feedback on test progress, support root cause analysis, and participate in Agile ceremonies. They will partner with various teams to ensure quality expectations are met and contribute to improving QA processes and automation efforts. Staying updated on the latest QA technologies and best practices, including accessibility standards, is also a key aspect of the role.

Requirements

Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
Minimum of 1 year of hands-on QA experience in testing software applications.
Experience testing across multiple platforms, including web, mobile web, and native mobile applications.
Experience with QA methodologies, testing techniques, and the Software Development Life Cycle (SDLC).
Familiarity with cross-browser testing tools, web service validation, and log inspection methods.

Nice To Haves

ISTQB or equivalent QA certification (passed).
Experience with object-oriented programming languages (e.g., Java, C#) or scripting languages (e.g., JavaScript, Python, Ruby).
Hands-on experience with Content Management Systems such as Adobe Experience Manager (AEM) or Sitecore.
Proficiency in database queries, database testing, and API/web service testing.
Familiarity with accessibility standards (WCAG) and accessibility testing tools.
Exposure to automated testing frameworks and tools (e.g., Selenium WebDriver, Appium).
Knowledge of cloud platforms (e.g., Amazon Web Services) and CI/CD tools (e.g., Jenkins).
Prior experience working in Agile/Scrum development teams.

Responsibilities

Analyze requirements, acceptance criteria, and technical specifications to develop understanding of project goals.
Complete multiple test types, including functional, integration, system, regression, user acceptance, and compatibility testing across different platforms, browsers, and devices.
Assist QA Leads in creating comprehensive test plans, test cases, and scripts to support project deliverables.
Maintain clear, well-structured test documentation to support repeatability and knowledge sharing.
Identify, document, and prioritize issues discovered during testing; ensure defects are logged with reproducible steps, supporting evidence (screenshots, logs, service requests/responses), and detailed impact assessments.
Track defect lifecycle from identification through resolution, collaborating with developers and project teams to validate fixes.
Provide feedback to project managers, business analysts, and partners on test progress, results, and risks.
Support root cause analysis and help guide process improvements to prevent recurring issues.
Participate in daily stand-ups, sprint planning, backlog grooming, and retrospective sessions as part of an Agile delivery team.
Partner with developers, UX designers, technical leads, and program managers to agree on quality expectations and testing priorities.
Provide input during requirements and design discussions to ensure testability, clarity, and agreement on acceptance criteria.
Communicate complex technical and quality-related issues for all partners.
Contribute to projects aimed at improving QA processes, efficiency, and consistency of deliverables.
Assist QA Leads and Automation Engineers in developing automated test cases and scenarios, ensuring they complement manual testing efforts.
Stay informed about latest technologies and industry best practices in QA, accessibility, and automation.
Support accessibility and compliance testing efforts aligned with Web Content Accessibility Guidelines (WCAG).