QA Analyst Level III

MedRisk LLC CA, US, CA

About The Position

The Quality Assurance Clinical Analyst Level III is responsible for ensuring accuracy, compliance, and efficiency of clinical review processes within a healthcare setting. This role involves conducting audits in a clinical set up, analyzing trends and implementing quality improvement initiatives to enhance operational effectiveness and regulatory adherence.

Requirements

  • Bachelor’s degree in Nursing, Physical Therapist, Healthcare Administration, or related field (or equivalent clinical certification preferred)
  • Holds an active and unrestricted Philippine and US nursing or clinical license (or equivalent clinical certification preferred)
  • Minimum of 3 years in clinical review, utilization management or quality assurance within a healthcare or BPO setting.
  • Exhibits mastery in utilization management processes and guidelines.
  • Familiarity with HIPPA, NCQA, URAC, and other healthcare compliance standards.
  • Proficiency in healthcare management systems, electronic medical records (EMR), and Microsoft Office applications
  • Strong attention to detail with the ability to identify discrepancies and recommend corrective actions.
  • Excellent verbal and written communications skills for delivering feedback and collaborating with Teams.
  • Ability to assess complex cases, identify inefficiencies and propose solutions to enhance clinical review processes.
  • Ability to mentor junior associates and contribute to quality assurance strategy development.

Responsibilities

  • Conduct in-depth audits of case reviews and calls to ensure compliance with healthcare regulations, patient safety, internal policies, communication, and documentation accuracy.
  • Verify that all clinical review processes are adhering to all laws, regulations and industry standards.
  • Analyze trends, detect inconsistencies, and recommend process enhancements to improve efficiency and patient outcomes.
  • Deliver detailed reports and insights to clinical teams, assisting in corrective actions and training objectives.
  • Work closely with clinical reviewers, operations, and training teams to implement quality assurance strategies.
  • Participate in the development and refinement of quality assurance frameworks, audit methodologies, and best practices.
  • Ensure proper record keeping of audit findings, compliance reports, and quality assessments for internal and external review.
  • Keeps abreast of evolving healthcare regulations, and emerging best practices in clinical quality assurance.
  • Apply industry-standard quality assurance tools to enhance audit accuracy and process improvements.
  • May be assigned additional tasks as needed to support business operations and organizational objectives.
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