Purchasing Escalation Specialist

Vertiv • Anderson, SC

4d • Onsite

About The Position

The Purchasing Escalation Specialist is responsible for managing and resolving purchasing issues that impact supply continuity, vendor performance, and internal stakeholder satisfaction. This role acts as a critical liaison between purchasing, suppliers, and internal teams to ensure timely resolution of escalations, minimize operational disruptions, and drive process improvements. This position will also perform core buyer responsibilities such as processing purchase orders, managing supplier communications, and supporting procurement operations during periods of lower escalation volume.

Requirements

• Minimum 2 years of experience in procurement or purchasing
• Experience in supplier management, recovery escalation
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with ERP systems and procurement tools
• Must be legally authorized to work in the United States
• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain Management, or a related field (or equivalent experience) preferred

Responsibilities

• Serve as the primary point of contact for purchasing-related escalations from internal stakeholders, leadership and suppliers
• Investigate and resolve issues related to delayed shipments, order discrepancies, and supplier performance
• Coordinate with Purchasing, Planning, Logistics, Program Management, Engineering, Quality, and Suppliers to ensure timely issue resolution
• Track, document, and report escalation return-to-green performance
• Identify and document recurring issues, create action plan to reduce occurrences
• Support continuous improvement initiatives within the purchasing function
• Provide clear and timely communication to stakeholders regarding issue status and resolution
• Perform core buyer responsibilities such as processing purchase orders, managing supplier communications, and supporting procurement operations during periods of lower escalation volume

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree