Escalation Specialist

Aston Carter•Tempe, AZ

1d•Onsite

About The Position

Join Amazon's Shipper Support Case Team to provide critical support to vendors and sellers utilizing Amazon's Inbound Transportation Services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with Amazon's extensive shipper network.

Requirements

Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Basic computer proficiency, including experience with spreadsheets and data filtering
Ability to work independently and think critically
Strong attention to detail and accuracy
Customer service orientation

Nice To Haves

Familiarity with transportation terms and supply chain concepts
Experience with AI and Large Language Models
Previous experience in logistics, banking, insurance, or related fields requiring data analysis
Experience in roles requiring verification and validation of information
Track record of career growth in previous positions
Go beyond following instructions to find creative solutions
Connect dots and scale up solutions
Handle ambiguous situations with confidence
Maintain high accuracy while meeting productivity goals
Build effective relationships with vendors and carriers

Responsibilities

Process and resolve shipper support cases through our proprietary communication platform
Research and resolve missed pickup issues and other transportation disruptions
Maintain case resolution goal rate
Conduct proactive outreach calls when necessary
Document case resolutions and maintain accurate records for continual improvements
Collaborate with carriers and vendors to ensure successful freight pickup and delivery
Apply critical thinking skills to solve complex logistics challenges