Payment Escalation Specialist

Caesars Entertainment • Las Vegas, NV

4d

About The Position

As a Payment Escalation Specialist – Level 1, you will manage escalations from Customer Support and VIP Support related to payment issues. You will investigate and resolve payment‑related concerns using back‑office payment systems and tools, ensuring accuracy and timely resolution. This role also serves as a point of contact for escalations originating outside of Customer Support, including Executive, Marketing, and Regulatory complaints. Professionalism, strong communication skills, attention to detail, and the ability to multitask in complex situations are essential to success in this position.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Requirements

• Professionalism
• Strong communication skills
• Attention to detail
• Ability to multitask in complex situations

Responsibilities

• Manage escalations from Customer Support and VIP Support related to payment issues.
• Investigate and resolve payment‑related concerns using back‑office payment systems and tools, ensuring accuracy and timely resolution.
• Serve as a point of contact for escalations originating outside of Customer Support, including Executive, Marketing, and Regulatory complaints.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed