Punchlist Coordinator I

One Workplace•Santa Clara, CA

7d•Onsite

About The Position

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Requirements

Requires self-motivation with strong interpersonal skills and ability to ask pertinent questions to determine client needs
High attention to detail and accuracy
Must be assertive, flexible, and have a strong sense of urgency
Ability to work independently and prioritize tasks is essential
Excellent written and verbal communication skills
Ability to provide excellent customer service and foster both internal and external relationships
Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client
Dedication and commitment to promote diversity, multiculturalism, and inclusion in all work activities.
Collaborate in diverse teams to foster productive outcomes.
High School diploma, or equivalent and two-three relevant experience, or combination of education and experience to perform essential duties.
Prior customer service and/or coordination experience.
Proven Knowledge of MS Office suite software.
Experience with using project management system
Working knowledge of Microsoft Office programs and ability to learn internal system (Hedberg and Smartsheet)
Seeing, hearing, color perception, clear speech
Ability to move distances within the office and warehouse
Complex reading and writing, basic math skills

Nice To Haves

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.
Empathy, Involvement & Support: Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others.

Responsibilities

Supports the Project Management Team with resolution of punch lists
Proactively manage open issues with Wrike to identity status, steps, and the full scope of the issue
Reviews resolution of issues and takes action with ordering product with vendor, including obtaining replacement costs from vendors
Opens and tracks laser tickets thru to completion and reimbursement
Enters orders to complete punches and receive labor reimbursements for time spent due to vendor defects
Obtains vendor acknowledgment for accuracy of the product and timely shipping