Pump and Power Rental Coordinator

Empire Southwest•Henderson, NV

3d•$23 - $27•Onsite

About The Position

The Pump and Power Rental Coordinator is responsible for managing the entire rental process for machinery, from the initial customer request to the final billing. This role involves maintaining accurate inventory records of machine status and location, promoting rental equipment through consistent customer interaction, and supporting Account Managers and Rental Territory Managers to ensure customer satisfaction.

Requirements

Must have interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
Must have in-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
Must have in-depth and thorough familiarity with rental/lease agreements, rental/lease billings as well as tire reports, damage reports, and purchase option agreements.
Must have at least awareness if not relationships with rental customers and their operations.
Must have sufficient math skills to calculate rates and rental amounts.
Ability to maintain consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Must be able to communicate (speak, read, comprehend, write) in English.
24 months minimum experience in Rental Industry or EM Rental.
In-depth and extensive knowledge of the Caterpillar product line.
Proficiency in DBS, Microsoft Excel, and Microsoft Word.
Ability to perform clerical skills and type at least 30 words per minute.

Responsibilities

Process machine rentals from initial customer request to final billing.
Maintain inventory records of machine status and location.
Promote rental equipment through constant customer contact.
Assist Account Managers and Rental Territory Managers with their assigned accounts.
Assists in purchase of new equipment.
Processes rental requests.
Maintains inventory records of machines that are under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.).
Generates and distributes all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime.
Handles customer-billing complaints.
Works safely at all times.
Adheres to all applicable safety policies.
Complies with all company policies, procedures, and standards.
Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers.
Process rental through direct contact with customer or Empire facilitator.
Performs miscellaneous staff functions.
Takes after hours responsibility whenever needed.
Perform other duties as assigned by the supervisor.
Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department.
Maintains correct levels of inventory in attachment items for usage on current rental models.
Dispatches Empire owned transport trucks for pickup and delivery of Empire or customer owned machines.
Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general.
Works within and promotes corporate values.