PubSec Microsoft Account Manager

SHI International Corp.•US - TX - Home Office, TX

1d•$90,000 - $130,000•Hybrid

About The Position

The PubSec Microsoft Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilization.

Requirements

Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
Ability to excel in a team selling environment - Intermediate
Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate
Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
Ability to travel to SHI, Partner, and Customer Events

Nice To Haves

Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
2-4 years of experience in a Customer Success role preferred

Responsibilities

Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Host Quarterly Business Review and status meetings on a regular cadence.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilization.
Participate in business unit-specific major initiative campaigns.
Prepare and deliver management reports according to customer requirements.
Create, track, and update activities in the CRM system.
Act as a central point of contact between customers, outside sales, and internal departments.
Provide excellent customer service and support, including creating pricing quotes and managing renewals.