Publisher Account Manager

Minute•New York, NY

1d•$85,000 - $95,000

About The Position

The Publisher Account Manager cultivates deep, strategic relationships with partners using Minute’s monetization solutions and online video player. Reporting to the VP of Publisher Services and working closely with Business Development, Operations, and Business Intelligence, the role owns publisher onboarding, upsell opportunities, and account communications. The position evangelizes the Minute platform, drives adoption of its offerings, and delivers the company’s value proposition to clients. The role includes high-touch customer service, consultative client support, and regular business reviews. It also involves monitoring account performance, identifying optimization opportunities, maintaining Salesforce pipeline records, advocating for partner needs internally, and helping refine account management processes as Minute scales its partners.

Requirements

At least 5 years of sales or account management experience with ad tech and/or online video.
Proven experience successfully managing high-touch customer accounts.
Strong organizational skills, acute attention to detail, and the ability to multitask.
Excellent written, verbal, and presentation skills, with a record of effective and professional client interactions and the ability to interact with every level within an organization.
Strong critical-thinking and problem-solving skills, including data analysis, and the ability to apply them to improve publisher performance.
A sense of urgency, independence, accountability, and agility suited to a dynamic startup environment.
Willingness and desire to learn and adopt new technical and non-technical skills to realize effective solutions for publishers.
Proficiency with standard business applications, including Office, Google Suite, Looker, and AI platforms such as Claude.
Ability to independently troubleshoot technical issues and effectively communicate solutions to publishers.
Ability to travel as needed.

Nice To Haves

Experience at a publisher, SSP, DSP, or similar organization.

Responsibilities

Execute publisher onboarding and day-to-day account management, including high-touch customer service, consultative client support, and regular business reviews.
Present and demonstrate upsell product opportunities to clients and drive incremental revenue toward quarterly revenue goals.
Monitor account performance and proactively communicate optimization opportunities to clients.
Maintain an accurate pipeline of upsell and renewal opportunities in Salesforce CRM.
Relay partner feedback and advocate for client requirements with internal teams to inform the product roadmap and business development strategy.
Collaborate with the VP of Publisher Services to develop and refine account management processes to scale partner support effectively.
Troubleshoot technical issues independently and communicate solutions to publishers.
Travel as needed.