Publication Specialist Lead (California)

Gainwell Technologies LLC•Any city, OH

1d•$69,100 - $98,700•Hybrid

About The Position

Oversees the development, review and publication of provider communications to the Medi-Cal Providers Website, including but not limited to, state policy and program updates, user guides, frequently asked questions (FAQs) and provider manual additions, revisions and updates. Serves as a subject matter expert (SME) on publication standards, content strategy, and policy communications. Provides oversight for complex documentation projects, ensuring consistency, accuracy and quality across all deliverables.

Requirements

7+ years of experience writing, editing, developing publications and policy communications, content management, or other related experience.
Advanced experience with Microsoft Word, Excel, SharePoint, Adobe Acrobat Professional, and content management tools, along with strong knowledge of writing standards, editing principles, grammar, style guides, and best publication practices.
Demonstrated experience leading complex documentation projects, collaborating with cross-functional stakeholders, and providing guidance on communication and publication strategies.
Excellent written, verbal, organizational, and project management skills, with the ability to manage competing priorities, meet multiple deadlines, and drive results with minimal supervision.

Nice To Haves

Bachelor's degree or equivalent experience in Communications, Journalism, Technical Writing, English, Public Administration, or a related field preferred.

Responsibilities

Provide day-to-day work guidance to all Publications team members, serving as SME for Publications processes, standards, and operational procedures.
Resolve complex operational issues and escalate concerns as appropriate.
Partner with supervisor and organizational leaders as needed to monitor key performance indicators, communicate operational status and support Workforce Management (WFM) and invoice activities.
Assist supervisor with balancing team priorities, workload distribution and resources allocation to ensure publication timelines are met.
Participate in hiring process, including interviewing potential candidates.
Supports onboarding, training, cross-training, and professional development efforts to build team knowledge and enhance performance.
Determine the scope and timeline of new requests to plan projects. Lead and coordinate project plans, determine resources, etc. Ensure projects and products meet contractual deadlines, quality standards and client needs.
Act as the primary point of contact for complex policy and system change communications, partnering with business, technical, and program stakeholders to develop messaging and publication strategies.
Facilitate stakeholder interviews, cross-functional meetings, and content reviews to gather requirements, validate information, and drive alignment on publication deliverables.
Manage multiple high-priority publication projects, develops and maintains publication processes and best practices, identifies risks, and ensures timely delivery of critical policy and system communications.