Publication and Documentation Lead

International Society of Arboriculture • Atlanta, GA

3d • Onsite

About The Position

The Publication and Documentation Lead serves as project manager for publication of examinations as well as candidate and credential holder support documentation. Ensures current documented policies and processes are kept up-to-date and are reviewed by pertinent ISA credentialing staff on an ongoing basis and is responsible for drafting and proper documentation of new processes when needed.

Requirements

• JD or Bachelor’s Degree in communications, marketing, business administration, journalism, publication, or similar field and/or equivalent combination of education and experience.
• 2+ years of project management experience.
• 2+ years of writing and publication experience.
• Fluent in English, both verbal and written.
• Ability to write and speak in a professional manner.
• Ability to write correspondence in a clear, concise, and professional manner.
• Ability to resolve and mitigate conflict.
• Ability to effectively present information in one-on-one and small group situations to department, vendors, and stakeholders.
• Strong demonstrated skills in project management, problem solving and attention to detail.
• Ability to work and lead ISA staff, vendors, and volunteers toward a common goal and work within agreed deadlines.
• Strong listening and summarizing/documentation skills.
• Ability to quickly learn to use new software, technologies, and procedures.
• Ability to understand and convey a technical process/procedure to a lay audience through verbal and written communication means.

Nice To Haves

• Experience with processing documentation and compliance is a plus.
• Experience working with non-profit, member-based, or credentialing body is a plus.
• Fluency in additional languages is a plus.
• Adobe Illustrator is a plus.

Responsibilities

• Drafts and reviews ISA processes to ensure consistent service to the customers.
• Monitors process documentation upkeep.
• Drafts and manages the documentation of departmental processes to ensure consistency, accuracy, and sustainability in service delivery.
• Ensures compliance with internal and external audits regarding process documentation and upkeep.
• Ensures continual improvement and process review and updating working with ISA staff.
• Ensures publication of examinations and corresponding updated candidate/credential holder support and marketing materials following agreed upon deadlines and quality/requirement standards.
• Monitors exam and marketing materials publication schedules.
• Writes and reviews marketing content and documentation specific to ISA Credentialing applicants, candidates, and credential holders.
• Collaborates with ISA Marketing and Events team members for the publication of both print and digital media specific to ISA Credentialing.
• Communicates project milestones and deadlines to ISA staff and pertinent stakeholders and vendors.
• Coordination and review of collateral design and other front-facing documentation through contractors and third-party vendors (e.g., editors, marketing firms) to meet service level agreements.
• As requested, assist department managers and the Director of Credentialing Services with other projects and project management needs.
• Assists in the creation, collection, and analysis of survey data.
• Works with ISA Credentialing Managers to implement ISA’s record retention policies for the Department.
• Fulfillment supply ordering and procurement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level