Public Technology Assistant - Rpt

St Louis Public Library•St. Louis, MO

12d•Onsite

About The Position

The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant to connect community members with the Library’s digital resources and support its mission as a customer-centered public library. The role calls for someone enthusiastic, patient, comfortable working with the public, and committed to providing excellent customer service and technology-related assistance. The assistant helps customers use Library computers, personal devices, and other equipment; troubleshoots Library equipment for customers and staff; leads training sessions and programs; and provides one-on-one assistance through Tech Connect appointments. The position also involves participating in team discussions, communicating maintenance needs or Help Desk issues to managers, and cross-training to work in Circulation as needed. The position is based at Barr Branch. Its posted schedule is Mondays from 4:00–8:00 p.m., Wednesdays and Thursdays from 2:15–6:15 p.m., and Fridays and Saturdays from 1:15–5:15 p.m., plus one Sunday per month; hours are subject to change.

Requirements

At least six months of customer service experience.
A high school diploma or GED.
Strong communication, writing, speaking, and organizational skills.
Comfort using and learning technology.
Ability to build relationships at all levels and assist customers with varying levels of technological proficiency.
Ability to present information effectively and respond to questions from customers and staff.
Flexibility, a positive attitude, and willingness to work with staff and colleagues to overcome challenges.
Organization, attention to detail, and ability to manage competing tasks and priorities.

Nice To Haves

An associate’s degree or equivalent from a two-year college or technical school is preferred.

Responsibilities

Assist customers with using Library computers, personal devices, and other equipment.
Troubleshoot Library equipment for customers and staff.
Plan and lead training sessions and programs for staff and customers.
Participate in regular team discussions about technology, Library services, customer assistance, and other topics.
Communicate needed maintenance or Help Desk tickets for technology issues to managers.
Provide one-on-one customer assistance through Tech Connect appointments.
Cross-train to work in Circulation as needed.