Public Service Associate

CHARLES CO PUBLIC LIBRARY • Bryans Road, MD

17h • $28 - $31 • Onsite

About The Position

Performs a variety of duties under the direction of the Assistant Branch Manager; provides basic reference and readers advisory services; assists/instructs customers in the use of library equipment and computers; performs circulation tasks; coordinates with Community Engagement in planning and conducting a variety of programs and special events; makes suggestions for purchase of new materials; assists with overall maintenance of library collections, and performs routine administrative work as necessary. The position is covered under a collective bargaining agreement between the Charles County Public Library and UFCW Local 1994 MCGEO. The position is subject to all terms, conditions, and wage scales outlined in the agreement; membership dues in the union are voluntary.

Requirements

• Bachelor's Degree; MLS or equivalent for Librarian (Grade 112).
• One year of relevant customer service experience.
• Ability to gain thorough knowledge of Charles County Public Library’s policies and procedures.
• Ability to act as a representative of Charles County Public Library to the public.
• Effective communication and decision-making skills with strong customer focus.
• Ability to master procedures related to the reference of Library materials.
• As a Librarian (Grade 11), demonstrates advanced knowledge for specialized projects and assignments.
• Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate.
• Demonstrates sound judgment when making decisions.
• Knowledge of research techniques and procedures.
• Knowledge of electronic resources, including the Internet and database information management.
• Ability to train and supervise volunteers.
• Ability to market Library services in the community.
• Ability to operate relevant computer systems, including hardware and software, eReaders, and office machines including the cash register and credit card machine.
• Ability to work evenings, weekends and at other branches as needed.

Nice To Haves

• Library Associate Certificate (LATI) or equivalent must be acquired within two years of hire (Grades 110, 111)
• Professional Librarian Certification must be obtained within six months of eligibility, and maintained to comply with Maryland State Department of Education requirements (Grade 112).

Responsibilities

• Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
• Provides reference and reader’s advisory assistance to customers in person, by phone, and online.
• Plans and conducts or contributes to a variety of programs and special events.
• Provides technology assistance (including downloadable media) and trouble-shooting for customers and staff.
• Maintains confidentiality of customers and their personal information.
• Performs circulation tasks including shelving, checkouts, issuing cards, renewals, and holds.
• Makes recommendations and contributes to the development and maintenance of the collection.
• Creates displays and makes suggestions for interactive learning, engagement, and development activities.
• Monitors and maintains meeting room reservation system.
• Upholds policies detailed in the CCPL meeting room regulations.
• May act as a liaison between the library and its partners.
• Ensures proper communication and collaboration with other departments to maintain successful partnerships.
• Assists with processing of new and repair of pre-existing items in the branch.
• May provide passport processing services.
• Serves as Librarian-in-Charge when necessary.
• Works with signage and digital signage.
• May prepare flyers or other publicity across multiple digital platforms to promote library services and resources.
• Organizes and maintains collections.
• Shares knowledge gained in workshops, conferences, etc. with co-workers through presentations and/or training sessions.
• Maintains records and statistics as required.
• As Librarian (Grade 112), contributes to or leads special projects and initiatives as needed for the branch, departments, or system.
• Works at different locations throughout the CCPL system as needed.
• Attends meetings and participates in committees and organizations that further the Library’s mission and goals.
• Professionally represents the library at community and organizational events that further the Library’s missions and goals.
• Fulfills Continuing Education requirements and stays current with Library developments.
• Performs other duties as assigned.

Benefits

• The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without regard to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level