Public Service Associate - Assessing Services

Dakota County•Hastings, MN

7d•Hybrid

About The Position

The Public Service Associate is responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs. Responsible for performing a variety of technical duties including reviewing, approving, and processing of applications, handling of confidential documents, conducting research, providing assessment and property tax program information, special projects, and other general office duties.

Requirements

High school diploma or equivalent GED
Two years office experience
Working directly with the public in an office setting
Working with personal computers in an office setting

Nice To Haves

Up to two (2) years experience working in business, accounting, or real estate training beyond high school.

Responsibilities

Respond to and provide timely and effective service to a wide variety of public inquires by phone, email, or in person.
Investigate, instruct, assess, and determine the appropriate action for each customer contact.
Identify and provide appropriate formula and accurate technical information relating to property values, classifications, exclusions, tax capacity calculations, other tax calculations or services offered by Assessing Services.
Coordinate data with internal and external contacts for efficiency and accuracy when needed.
Coordinate with Taxation staff for errors and tax changes in appeals.
Coordinate with Records staff for property divisions, ownership and eCRV records.
Research and analyze documents and a wide variety of property tax program applications for accuracy and compliance with statutes.
Approve, deny, or return applications or documents, as appropriate if additional information should be requested.
Determine eligibility of tax programs and process records and applications accurately by entering information into computer system.
Understand and interpret terminology across multiple computer systems.
Perform specialized technical duties and processes in multiple areas such as building permits, manufactured home ownership, Certificate of Real Estate Value.
Determine and update public and non –public records utilizing technical applications.
Access and retain confidential information, determine, and maintain proper usage and storage of information related to property tax applications and programs.
Appropriately amend, scan and file documents according to retention schedule.
Perform duties such as correspondence, letters, forms, emails, spreadsheets, and proofing, verifying information and preparing mailings.
Process outgoing mail and distribute incoming U.S. and interoffice mail.
Process records retention and ability to retrieve information from storage.
Assist in cross-training and training of new staff, as well as other general office duties.
Finalize and verify edits and reports that they are complete according to state statutes and county policies.
Utilize various internal and state systems for completion of work.
Recommend improvements and testing to streamline processes, and automation of work and processes.
Assist in development of Procedure Documents.
Participate in team meetings and projects.
Performs other related duties as required or assigned.