Public Service Associate - Property Taxation & Records

Dakota County•Hastings, MN

7d•Onsite

About The Position

The Public Service Associate - Property Taxation & Records is responsible for performing a variety of technical duties related to property recording and property taxation, including cash receipting, processing land records documents, updating property tax information, posting of financial information, and other general office duties. Responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs.

Requirements

High school diploma or equivalent GED
Two years' customer service experience
Working directly with the public in an office setting
Working with personal computers in an office setting

Nice To Haves

Up to two (2) years of business, accounting or real estate training beyond high school.

Responsibilities

Respond to and provide timely and effective service to and wide variety of public inquiries by phone or in person.
Assess and determine the appropriate action for each customer contact.
Assist customers in processing the functions identified in #2.
Provide complete and accurate technical information relating to property records, property taxation and assessment.
Coordinate with internal and external contacts for efficiency and accuracy when needed.
Complete all required passport training and certification to process passport applications.
Review applications for accuracy, completeness, and compliance with applicable passport laws, regulations, and procedures.
Receipt a variety of payments and service fees.
Correctly calculate fees and complete tax calculations.
Prepare estimates and communicate information to customers.
Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process overpayments.
Balance receipts and reports daily.
Determine and update public and non-public records utilizing technical applications.
Perform duties such as proofing, verifying information, and preparing mailings.
Process outgoing mail and distribute incoming U. S. and interoffice mail.
Assist in training new staff.
Draft correspondence, complete forms, create charts, and compose documents using correct grammar.
Follow-up on correspondence.
Sort and file various kinds of documents and information.
Answer phone calls from internal and external customers, provide guidance and information for a variety of inquiries.