Public Sector Compliance Analyst

NWN Carousel • Exeter, CA

1d • Remote

About The Position

The Public Sector Compliance Analyst develops, maintains, validates, and submits contractually required sales, SLA, performance, and compliance reports for NWN’s Public Sector contract vehicles. The role is part of the Sales Transformation Unit within Sales and Marketing and is accountable for accurate, timely submissions and the controls and documentation needed to substantiate them during audits. The analyst works across Operations, Finance, Billing, Sales, Service Delivery, and Compliance to source and validate data, resolve discrepancies, and mitigate contractual risk. The role also identifies opportunities to automate reporting and reduce manual effort as the contract portfolio grows.

The position is remote. Employees work from home or another approved remote location and are expected to maintain productivity, communication, and availability during agreed-upon working hours in alignment with company policies. All employment offers are contingent on successful completion of a comprehensive background check.

Requirements

• Bachelor’s degree in business, analytics, information systems, or a related field, or an equivalent combination of education and relevant work experience.
• At least five years of experience in a data analytics role.
• Experience supporting contractual or regulatory reporting obligations where a missed or inaccurate submission carries a financial or compliance penalty.
• Knowledge of public sector contract compliance and contract sales reporting, including CALNET contract requirements and SLA reporting.
• ServiceNow reporting and data analysis skills, with experience using Power BI or comparable reporting tools.
• Advanced Microsoft Excel capability, including reporting automation, and proficiency across Microsoft Office products.
• Data reconciliation, audit support, and root cause analysis skills.
• Process documentation and workflow design skills, including the ability to develop and execute efficient, repeatable business processes.
• Strong conceptual thinking, analytical, and problem-solving skills.
• Strong relationship, negotiation, persuasion, and influence skills across functions where the role has no direct authority.
• Strong organization and management skills.
• Hands-on, self-directed approach with a bias toward action and personal accountability.
• Ability to provide guidance and quality review to internal teams and third-party reporting resources without formal supervisory responsibility.
• Ability to maintain productivity, communication, and availability during agreed-upon working hours while working remotely.
• Successful completion of a comprehensive background check is a condition of employment.

Nice To Haves

• Experience supporting CALNET or comparable state or federal contract vehicles.
• Hands-on experience building reports and dashboards in ServiceNow, rather than only consuming them.
• Experience in a telecommunications, IT services, or managed services environment.

Responsibilities

• Manage recurring sales, usage, compliance, and performance reporting obligations for public sector contracts.
• Own the reporting calendar and ensure every contractually required submission is complete and on time; escalate deadline risks early.
• Analyze and validate data from multiple business systems to ensure reporting accuracy and contractual compliance.
• Develop, maintain, and submit SLA, outage, performance, and compliance reports, including reports supporting CALNET CEM obligations.
• Investigate reporting discrepancies, compliance concerns, and data-quality issues, and coordinate corrective actions with internal stakeholders.
• Trace recurring data-quality issues to their source system or process and work with the responsible team to implement durable fixes.
• Create and maintain reporting procedures, controls, documentation, and audit-support materials.
• Track changes to contract reporting requirements as vehicles are amended, renewed, or added, and update reporting, procedures, and controls before the next submission cycle.
• Identify opportunities to automate reporting processes and improve operational efficiency.
• Provide guidance and quality review for internal teams and third-party reporting resources.
• Support contract audits, compliance reviews, and customer or manufacturer reporting requirements, maintaining records and evidence to substantiate prior submissions.
• Work cross-functionally with Operations, Finance, Billing, Sales, Service Delivery, and Compliance to mitigate risk and maintain contractual compliance.
• Maintain accountability for the accuracy and completeness of submitted reports and resolve discrepancies at their source.
• Reduce manual reporting effort through automation as the contract portfolio grows.
• Perform other duties as assigned and comply with all policies and standards.
• Adopt emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Benefits

• Medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Disability and life insurance.
• 401(k) with company match.
• Unlimited PTO.
• Paid company holidays.
• Hybrid/remote work.
• Paid bonding leave for eligible employees.
• Employee discounts.
• Employee Assistance Program (EAP).
• Accident, critical illness, long-term care, and hospital indemnity coverages.
• Legal and identity theft protection.
• Pet insurance.
• Supplemental life insurance.
• Referral bonuses.
• Charitable donation matching.
• Allowances for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level