Public Sector Account Manager

Maxair Mechanical • Marietta, GA

1d • Hybrid

About The Position

The Public Sector Account Manager is responsible for developing, managing, and growing relationships with government agencies, municipalities, K-12 school districts, higher education institutions, and other public sector organizations. This position serves as the primary liaison between Maxair Mechanical and its public sector customers, ensuring facilities operate safely, efficiently, and in compliance with applicable regulations. The Public Sector Account Manager will proactively manage maintenance agreements, coordinate repairs and capital replacement projects, assist customers with annual budgeting and capital planning, and identify opportunities to expand services across HVAC, Plumbing, Controls, and other Maxair business units. Success in this role requires a strong understanding of public procurement processes, government budgeting cycles, cooperative purchasing programs, and customer service. At Maxair, we believe our customers' satisfaction is the goal of our work. We safely provide the highest quality products and services at a fair price. Our employees' personal happiness and job satisfaction are critical to our success, and we value our employees as professionals.

Requirements

• Strong understanding of public procurement processes, government budgeting cycles, cooperative purchasing programs, and customer service.
• Willingness and ability to generate opportunities to promote and sell all services on the phone and face to face.
• Understand and work within public procurement regulations and purchasing policies.
• Leverage existing procurement vehicles such as state contracts and cooperative purchasing agreements.
• Coordinate with the internal team to ensure contract compliance.
• Negotiate terms, pricing, and contracts for Maintenance Agreement renewals.
• Partner with Service Managers to ensure contract terms are being met.
• Renegotiate contract for increases if need.
• Review contract Gross Margins with Service Managers.
• Increase contract renewals for 1-year agreements to 3-years agreements.
• Ensure contracts are accurately prepared and aligned with client needs.
• Develop and implement strategies to expand the client portfolio.
• Increase current contract with additional services.
• Add more facilities with customers who have multiple facilities.
• Engage with property management company where we have a tenant as a customer.
• Reach out to neighboring business to our customers.
• Ask our clients for recommendations and referrals to other businesses.
• Complete and deliver a minimum of twelve (12) Capex plans for existing service agreement customers per year.
• Complete and deliver twelve (12) Capex plans to be eligible for the Year End commissions for PM, FS, FA and T&M on active managed accounts.

Nice To Haves

• Self-managed projects will be repairs or replacements that are under 80 hours of strict Service Technician work and do not involve another trade, i.e., Pipefitting, Sheetmetal, Plumbing, Etc. Repairs and replacements that take over 80 hours of Service Technician work and/or involves another trade will be handed to Project Operations to manage.

Responsibilities

• Develop and maintain trusted relationships with facility directors, maintenance managers, purchasing officials, and executive stakeholders.
• Serve as the client's primary point of contact for assigned public sector accounts.
• Understand clients’ needs, goals, and challenges to provide tailored solutions.
• Ensure customer satisfaction through responsive communication and proactive account management.
• Grow existing government accounts through expanded maintenance agreements and additional facility coverage.
• Identify opportunities to provide: HVAC Service, Building Automation and Controls, Plumbing Services, Prime Construction Contracting, Energy Efficiency Improvements, Preventative Maintenance, Capitol Planning.
• Collaborate with clients to develop strategic plans that align with their business objectives.
• Willingness and ability to generate opportunities to promote and sell all services on the phone and face to face.
• Effectively communicate with clients to ensure clear understanding of expectations.
• Provide regular updates in a timely manner on project status, deliverables, and timelines.
• Set and maintain clear and deliverable dates.
• Address any issues or concerns promptly and professionally.
• Self-managed projects will be repairs or replacements that are under 80 hours of strict Service Technician work and do not involve another trade, i.e., Pipefitting, Sheetmetal, Plumbing, Etc. Repairs and replacements that take over 80 hours of Service Technician work and/or involves another trade will be handed to Project Operations to manage.
• Monitor project progress and ensure timely delivery of services.
• Provide customer with regular and detailed updates on status of all projects.
• Manage client expectations and scope changes to prevent misunderstandings.
• Identify and resolve client issues or complaints in a timely manner.
• Work with relevant teams to find solutions and prevent recurrence of problems.
• Ensure clients feel valued and supported throughout any challenges they face.
• Drive renewal of existing maintenance agreements.
• Proactively engage with clients to understand their evolving needs.
• Anticipate potential issues and address them before they impact the client relationship.
• Provide exceptional customer service to enhance client loyalty and retention.
• Maintain accurate records of client interactions, transactions, and communications.
• Keep equipment current and up to date, including units that have been replaced.
• Ensure Unit I.D are uniform across our records and the customers.
• Analyze data and metrics to track client performance and identify growth opportunities.
• Provide Capital Budget annually to customers for improvements to their facilities.
• Stay updated on industry trends, competitors, and market conditions to ensure our pricing is in line with the current market trends.
• Use market insights to provide valuable recommendations and insights to clients.
• Keep customers informed of current market trends and industry regulations that influence their facilities so they can make proactive decisions.
• Understand and work within public procurement regulations and purchasing policies.
• Leverage existing procurement vehicles such as state contracts and cooperative purchasing agreements.
• Coordinate with the internal team to ensure contract compliance.
• Negotiate terms, pricing, and contracts for Maintenance Agreement renewals.
• Partner with Service Managers to ensure contract terms are being met.
• Renegotiate contract for increases if need.
• Review contract Gross Margins with Service Managers.
• Increase contract renewals for 1-year agreements to 3-years agreements.
• Ensure contracts are accurately prepared and aligned with client needs.
• Develop and implement strategies to expand the client portfolio.
• Increase current contract with additional services.
• Add more facilities with customers who have multiple facilities.
• Engage with property management company where we have a tenant as a customer.
• Reach out to neighboring business to our customers.
• Ask our clients for recommendations and referrals to other businesses.
• Complete and deliver a minimum of twelve (12) Capex plans for existing service agreement customers per year.
• Complete and deliver twelve (12) Capex plans to be eligible for the Year End commissions for PM, FS, FA and T&M on active managed accounts.

Benefits

• Base salary is administered through a merit increase program with significant focus on achieving yearly performance goals, enhancing account growth and expansion, capital planning, maintaining client loyalty, and optimizing long-term performance factors.
• Commissions will be paid monthly.
• Maxair will offer a car allowance to all Account Managers who are required to drive to client locations on a regular basis as part of their tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed