Public Safety Telecommunicator

City of Auburn • Auburn, AL

1d • Onsite

About The Position

This position is responsible for receiving emergency and non-emergency calls, initiating the appropriate response, and monitoring field responder activity. This position reports to the Public Safety Telecommunicator Supervisor.

Requirements

• High school diploma or equivalent; or an equivalent combination of education and experience.
• Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.
• Possession of or ability to readily obtain Public Safety Telecommunicator I certification within six months of employment.
• Knowledge of communications software and hardware.
• Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines.
• Knowledge of City streets and geography.
• Knowledge of the Computer Aided Dispatch system.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in operating two-way radios and multi-line telephone systems.
• Skill in making decisions in stressful situations.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to work independently, work well with others, and manage time effectively.

Responsibilities

• Answers emergency and administrative telephone lines.
• Dispatches Police and Fire units as appropriate.
• Conducts queries and enters/maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases.
• Maintains databases and paperwork for Computer Aided Dispatch (CAD) and associated Records Management Systems (RMS).
• Provides administrative support for communications operations.
• Performs other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED