Public Safety Telecommunicator (Pt)

City of Auburn • Auburn, AL

1d • Onsite

About The Position

This position is responsible for receiving emergency and non-emergency calls, initiating the appropriate response, and monitoring field responder activity. The Public Safety Telecommunicator (PT) performs essential job functions satisfactorily, with reasonable accommodations available for individuals with disabilities. Employees may be required to perform duties not specifically outlined but considered incidental to their role. This is a temporary, part-time, non-exempt position within the Public Safety – Communications department.

Requirements

• High school diploma or equivalent; or an equivalent combination of education and experience.
• Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.
• Possession of or ability to readily obtain the Public Safety Telecommunicator I certification within six months of employment.
• Knowledge of communications software and hardware.
• Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines.
• Knowledge of City streets and geography.
• Knowledge of the Computer Aided Dispatch system.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in operating two-way radios and multi-line telephone systems.
• Skill in making decisions in stressful situations.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to work independently, work well with others, and manage time effectively.

Responsibilities

• Answers emergency and administrative telephone lines.
• Dispatches Police and Fire units as appropriate.
• Conducts queries and enters/maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases.
• Maintains databases and paperwork for Computer Aided Dispatch (CAD) and associated Records Management Systems (RMS).
• Provides administrative support for communications operations.
• Performs other related job duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED